"If u value your sanity DO NOT USE!!"

Sent me phone away, 4 weeks later after numerous emails and phone calls which were never answered I finally received payment so there claims online to have it done in days is sheer b**locks.
As my title says if u value your sanity don't use this company- I certainly won't again!!!

"Okay"

Sent in my iPhone 6 after upgrading to new iPhone. Received pack to send my phone in a couple days all seemed very proffesional. Received an email about 5-6 days later confirming they received my phone for testing.
It then took 2 phone calls (to which it kept ringing and nobody answered) and 3 emails asking and then demanding to know what had happened to my phone over the next 3 weeks. I finally received a reply to my email saying payment will be made asap and i received the full quoted amount 2 days later. In total i waited 4 weeks for payment - do not be fooled by their statement of same/next day payment!

Fair enough i received my money but i waited a long time to get it and with very poor communication from the business!

"Disgusting and wrong!"

It has been over 2 weeks since I sent my perfectly good condition HTC1 to them, in that time I have rang them over 20 times, no answer! E-mailed over 6 times, had a pitiful one line reply saying sorry and they would look into it, since then, nothing! DO NOT use this company, it is an absolute disgrace that in this day and age they are allowed to get away with it, are these people not regulated? Stay away and find a reputable company, they have basically stolen my phone!!!!!

"Good service"

I tried to sell my old iPhone 4s. Arranged price sent the device and I was told that the switch on bottom was broken involving £25 pounds on repair . Althought I decided not to sell the device due to major failure, they were very clear at any time and shipped me back my device without extra costs. Thinking to send my device back once it works properly

"Sold lgg2"

I would not used this company there had my phone over a week amd they said the payment would be in my bank in 24 hours still no payment that was 3 days ago and ive emailed then and noone is getting back to me DONT USE THIS COMPANY trading standard are not involed

"It took a while"

I found Goodbyegadgets on a price comparison site and they were offering the most for my HTC One so filled in the form and sent my phone back when the envelope arrived. After a couple of days I received an email saying they were reducing the price they were willing to offer - fair enough as I was still getting the same as any other company was offering.
My big issue with Goodbyegadgets was the amount of time it took to receive my money. For a company that promised same day payment if done by bank transfer I was annoyed that it took two weeks and 2 follow up emails from myself before payment arrived in my bank.

"utterly rubbish service"

Well I 'sold' my items 6 days ago and still not had the parcel to send them in! Called them and NO reply.

"Bad service"

Would not honour price, claiming 'not average wear and tear' despite the fact the device was good condition and fully functional, no dents as they claim (I took pictures before posting for proof).

They did not reply to repeated emails over a week asking for return of device.

Would not use again. Avoid.

"Avoid."

Sent in my old HTC One, was told that I would get around £65 for it. After receiving an e-mail stating that they received the phone, there was nothing but radio silence for well over a week. Longer than the 24-48 hours contact promised in the aforementioned e-mail.

Sent an e-mail, no response. I then phoned them and got an answer straight away, they couldn't find my phone in the system, so they'd ring me back.

They didn't, they e-mailed me, saying that they DID send me an e-mail that I didn't reply to. Bit of a joke really, I received all other correspondence with no issues but the correspondence in question somehow managed to slip past my inbox (or spam box).

The e-mail stated that the phone was in bad condition, marks on the back, purple filter issue with HTC One camera and locked to Three. Fair enough, £30. I was told that if I agreed the money would be in my bank that day, but it never emerged. In fact, I'm still waiting on being paid.

Quite honestly, whoever runs this business very clearly can't be bothered. Don't be tempted by the highest price for your device, go a business which will offer slightly lower cash but offer far better customer service!

"Shambolic - Stay clear of Goodbye Gadgets"

Completely avoid this company. After being offered £180 for my iPhone 5s 16GB the offer was then reduced to £150 despite the phone being in pristine condition. I asked for proof of any defects/damage and after waiting a couple of days for a reply I received a new offer of £160, still with no proof. I couldn't be bothered arguing any further so asked them to proceed with the offer and was told payment would be in my account that day. After several email and numerous phone calls to ask why the money had not been sent I asked for my phone to be returned. I was then advised that my phone had already been recycled and they could not return it (very disappointing as it was not yet their property). After several further attempts to contact them and numerous unanswered emails I finally received payment (over 4 weeks after the phone was received by them).