"Shocking Service"

Utterly shocking service from Goodbye Gadgets. I received the email to confirm that they had received my order and they said that payment would be processed within 48 hours. A week later, without hearing anything from them, I phoned up to chase the order for them to say that the was an issue with my devices and they'd email me later that day but I wasn't contacted before hand which would have been nice so I knew what was going on and why I hadn't been paid yet. They didn't reply to me until the next day saying that the iPad I sent in was heavily scratched (which I wasn't, there was light scratches at best) and the iPhone's power button was stiff so they deducted value from the total order. After agreeing to the new price and being told I'd have the money within 24 hours it took me to phone them up again to chase it 3 days after being told 24 hours and even then they said it could have been longer if I hadn't have phoned up. Any review on here with more than 3 stars really can't be trusted and the negative ones are a more accurate reflection of the service you'll get. I highly recommend using one of the larger companies like Mazuma as although they offer less you'll actually get your money quickly and much better customer service.

"Not up to scratch"

No funds yet after 4 days no update as to why delay not acknowledging emails with enquiries.

Wouldn't deal with them again or recommend.

"Very Disappointed!"

Having sold previously on goodbye gadgets successfully and smoothly, i thought this time for my iphone 6 would be as smooth. However payment to my account took exactly a week from they item being sent off! I tried to contact goodbye gadgets via telephone and the phone was not answered on numerous occasions, the phone was sent off on a tuesday and was royal mail tracked delivered to them on thursday, i got an email saying we have received your device and payment will be made within 24-48 hours, this was not the case as i got my money on tuesday the following week!, please avoid! Misleading to say "payment sent same day we reciece phone" , really unprofessional company.

"Not sure I'd use this company again"

Sent phone by recorded next day delivery. Got an email to say they'd received it. Heard nothing after 48 hours and had to chase. Offered a lower amount which I accepted and asked for confirmation email that funds would be transferred - told that they don't send emails out!!!!

Irritating service - if service is actually the word that applies here.

"Slow at paying - needed chasing"

I sent my phone special delivery and it was delivered, and signed for at 9.30am Thursday.
I got an email Friday saying my phone had been received.
Then I heard nothing else and received no payment for 5 days.

So on the following Wednesday I called them and was told that payment had been sent on Sunday. This was obviously a lie, because if payment had been sent Sunday, it would have been in my account by now. I called the bank who confirmed nothing was pending, so I contacted GoodbyeGadgets again and told them to pay up, which they did by 5.30pm on Wednesday.

All in all, it worked out well - they paid the full amount for my iPhone 5s that they said they would, but it wasn't totally smooth.

"SUPERB SERVICE"

The transaction went smoothly
I would use this company anytime
Best price I could get on the net for my Samsung galaxy s3

"First time user- would use again"

Initial valuation and instructions from web page were excellent, and follow up confirmation that my item had been received and payment would follow in 24-48hrs. There was a slight delay at this point, I phoned the company spoke to a helpful gentleman called Paul who appolgised for the delay, verryfied the amount that I would be paid and transferred it immediately to my bank account. I would use them again.

"Dod what they said!"

Good company to deal with, straight forward, did exactly as they said and I would have no hesitation recommending them based on my experience.

"Cowboys!!!"

Sent in a Samsung galaxy s6 only 2 weeks old this week , I was only selling because I got the s6edge+ as a gift. The phone was sent special delivery on Thursday 17th September and received by goodbye gadgets on the morning of the 18th. I heard nothing from them other than an email confirming that they'd received my device. I emailed them on Monday 21st Sept asking about the progress of the sale only to receive an email back one hour later stating that the phone was " chipped at the back " and " the screen is heavily scratched" and so they would have to revise their offer of £230 and instead offered £155.
All this would be good and well and quite fair had the phone actually been scratched. It wasn't. At the point of posting as witnessed by the post office employee the phone was in mint condition. Immaculate. It was also taped in place in its original packaging and then sealed in a large bubble wrapped envelope so damage in transit was certainly impossible. I have asked goodbye gadgets to return the handset to me and have also begun the process of bringing legal proceedings against goodbye gadgets. I did take photos dated photos of the phone immediately before posting so luckily those along with the post office employees sworn statement will hopefully discourage goodbye gadgets aka Dean from ripping off or attempting to rip off someone else. I still haven't received my phone back so it will be interesting to see what damage they have caused.

"Great service...."

Thank you Goodbye Gadgets for being the Most Competetive and Best option for trade in handsets .
Reccomended to all ....Give it a go and find out for youraelf !