"Lack of clarity about service"

You say you will pay for faulty phones, but only when you go into the terms and conditions do you find that the phone must switch on.

This should be clearly stated under that main statement. It was a big waste of time progressing to the point of requesting a new order, to only find my phone didn't qualify. Very disappointing

"Note 3 sale"

had a slight hiccup with receiving payment on time due to their system having problems but received email apologising and explaining why.got my money as soon as problems were sorted and paid more money than most companys.would still definitely recommend.will sell again in the future

"Sam , not received payments for my mobile"

I have recycled my mobile but not received payments. I called but not received satisfied answer. I will warn everyone do not judge by name. They don't make payments after receiving phone.
I just received payment today after writing to them that's why I have edited my review.

"4 days after accepting their re-offer and still no money!!!"

Unacceptable service! After emailing and calling them all day today to understand why I still haven't recieved my money,got no answers at all.. person who picked up couldn't explain anything to me, apparently the person who deals with money is in a meeting,and will caĺl me back by the end of today. 7pm - still nothing..
There goes their promise to pay on the same day, stress free deals and everything else..
Having to sell my phone ever again in the future will stay away from them! Waste of time and empty promises!

"NO STARS....DO NOT USE!"

I wasn’t going to use them against my better judgment I decided to use them don’t make the same mistake I did.

The reviews you find on the page aren’t reflective of what the actual service is like, if you look at all the negative reviews this is the service you should expect to receive.

Complete lack of customer service you are much better off using a more established brand envirorfone, mazuma, o2, etc.

It is a complete lie it isn’t 1 day it more 7 days service, the delivery they have is 48hours tracking, I have been waiting 7 days and I have no phone or payment and when I call up I’m being told “The guy who makes the payments has gone to the shops” really?

It took them 2 days and I had to chase for updates and they give me some poor excuses such as our emails where down and the guys who does the testing is running behind, as I mentioned before I saw the reviews they look glowing but I would pay more attention to those negative reviews as they are more accurate of the poor experience you will receive.

I sent in my phone at the price of £300.10 unlocked, and the cost of the phone locked to o2 at the time was £250.00 I was pretty sure the phone was unlocked but wasn’t 100% sure. I sent in the phone advising it was unlocked I had to call twice to chase up updates to be advised that it was locked to o2 and I would receive £225.50 bearing in mind the price at the time was £250.00 when I sent it in, ripping me off £25.00. I called up and the guy advised I would be paid todays o2 price even though I had sent in the phone on Monday 5 days prior. Here we are now 7 days later I have no phone and I have no money please for your own sake……Avoid like the plague use a credible service like mazuma or O2, any company using a Gmail for the business and treats customers like this don’t give them your money.

"Avoid this company - didn't offer full amount for a good condition phone"

I had sent my iPhone 5 64GB to this company in a bubble wrapped jiffy bag, it was in good condition with no technical faults and I had been using it on a regular basis.

I waited 4 days for payment after a confirmation email said that it would take between 24-48 hours, however no payment was received. I then emailed asking when I was going to get paid, to have a response of that they haven't responded to me as they had 'email problems' and that there are "heavy scratches" on the front of the phone. This was not true as when I sent the phone off it was in good condition and certainly no scratches on the front. As a result they offered me a reduced price for the phone or offered to send the phone back to me (now scratched).

Avoid this company - I will not be recommending them to anyone and never using them again, I'll stick with Mazuma like previous times.

"Perfect from start to finish"

Offered the best price for my HTC One (M7), gave clear instructions and choices for how to send the handset to them, was processed within 48 hours and payment was sent to the same amount as quoted. Flawless process, couldn't be happier with how it went.

"Speedy"

Easy site to use. Postal pack arrived within a day. Easy instructions. Fast evaluation of the item & a very fast payment.

"excellent service"

Communication was brilliant and service I could not fault. Was very fast too. Highly recommend to other people

"Speedy, professional and direct!"

Site very clear and simple. Tracking and confirmation of my item was emailed to me throughout the process. Did everything they said they would! Good service.