"Durable and timeless"

I got a custom dining table made, and it’s the best investment I’ve made for my home. It’s simple but has this timeless quality that feels like it’ll never go out of style.

"Great customer service!"

Original lights received had discolorations and customer service immediately fixed the issue.

"The switch is absolutely beautiful in…"

The switch is absolutely beautiful in my 104 year old home.

"Miss-leading dimensions, 50% restocking fee and you pay postage. SCAM"

Dimensions are miss-leading as the size of the "rods" are very tiny. About the size of a curtain rod. Upon checking on a return, there's 50% restocking fee which is NOT disclosed in the website policy. Additionally, you have to pay the return postage and insure. Don't waste your $, use a more reputable company.

"A beautiful addition to my home"

I got a custom bench for my entryway, and it’s perfect. It’s solid and has this handcrafted charm you just don’t see in regular furniture.

"Buyer beware"

This company needs to ensure the products they ship meets their promised quality. I received nothing handcrafted or customized and the packaging had mold on it. One product was scratched, did not look at all as advertised. For the last week with three emails, 6 phones I cannot get anywhere. Raph keeps talking about the non-existing product manager. The products are shipped from Hong Kong. NOT CORAL CABLES, FLORIDA.

January 8, 2025
Further to the above review, I was able to get a full refund and although I never spoke with a product manager, Ralph on returns did respond quickly and settled my issues after I shipped the products back to Florida.
Note: I ordered the Opal Chandelier which had scratches on the canopy.
The Deleazo Chandelier was not as advertised. The gold bars that concealed the wires wasn’t there. A silver cable and black wire were used instead.
I also paid for a dimming option and could not get an answer if this was added.
I also paid extra for the 100% damage protection.
All was refunded and my loss is the shipping costs back for the refund and duty on one product.
They honoured the 100% refund policy since it was a manufacturing issue.

"Very responsive"

I emailed them late at night about an installation issue, and they got back to me first thing in the morning. It was so refreshing to deal with real people.

"SCAM ARTISTS, STAY AWAY!"

Residence Supply and "Raph" are con artists, plain and simple. The product looked NOTHING like the picture on their website and they lied about shipping the same day the order was placed. They offer free expedited shipping, then give you an excuse as to why they can't ship it any other method except for the slowest possible. Once you receive your item, the return window has passed and good old Raph tells you he will check with another manager to try and help out. All they are really doing is delaying you to avoid a credit card chargeback. I returned my light and after a month, they never issued me a refund, so I took the matter to Visa. Just do yourself a favor and move on, don't buy from this shady organization, they really are trash. The product won't look like what you think it will and then they will do nothing to help you.

"A level of detail you rarely see"

I can’t get over the custom side table we ordered. Every edge is smooth, and the woodwork feels so precise.

"Elegant but understated"

I bought the Bellatrix Ceiling Light for my office, and it’s perfect. It doesn’t scream for attention but still adds a really polished look to the room.