"Product was worth the wait!"

Product was worth the wait! Very happy with the materials and quality and is working great after installation. Well packed. Delivery just takes a while. Will be ordering more.

"Lights are nice "

Lights are nice
Delivery took a few weeks.

"This company is a total scam"

This company is a total scam. They sent me an email requesting I verify my phone number and said they would follow up with more info. This never happened. A month later I sent an email following up asking for more information. When I reached out they said it had been delivered and fought me tooth and nail. After 25 emails they are so apathetic and not solution oriented. Only after opening a dispute with AMEX did they begin to react. Their communication is so poor. After beginning the dispute with AMEX they sent a product to replace even though I had already asked them to stop sending anything as I was over it. After this communication the "customer service" rep, Ann sent three emails asking me to clarify if I wanted a replacement sent, to which I said no to her response each time. Then she sent it anyway saying it was out of her hands as the product had already been sent. I'm so upset and completely lack any trust in this company's ability to follow through with their word. I

"Very disappointed. "

"Very disappointed with both the product quality and after-sales service from Residence Supply. After receiving a defective chandelier, the company only offered a partial solution, refusing a full refund or replacement. I had high expectations considering the high price paid, but both product quality and customer service have proven unsatisfactory. I would not recommend this site. Facebook-Marketplace would have been a better option." Order: 1361223

"Superb customer service"

Superb customer service! Response is quick and helpful by email. I only bought dimmers but can’t say dimmers work well with LEDs with low power, some cause flickering or poor response

"The product was taking longer than…"

The product was taking longer than expected, so I reached out to customer service. I worked with Ann who was great and explained that the items I ordered were custom and needed more processing time than communicated on the website. She talked to the various teams involved in updating me on a timeline and got the responses needed to give me a clear update on the situation and timeline. Ann was great and I appreciate her! The website needs to work on its clarity; after I pressed the order, I was contacted to pay more as the website didn't process the order correctly, and then my ETA was updated post-order.

"Great customer service!"

Great customer service!! And customer retention.

"unusable quality, scamed"

Their website and branding look great, but please don't get fooled. Our Afzal Pendant Light took 2 weeks to arrive from somewhere in China. cables were damaged already, screw joints falling a part, piece of plastic instead of claimed glass, led tape inside falling off and just overall unable. Probably worth £10. now trying to return

"Don’t buy anything on sale, they will cancel your order and say you did it "

I placed an order with them and then three days later I received an email saying that I canceled my order so they’re refunding me. I didn’t request for a cancellation, they just upright canceled my order and then sent an email saying I did. This was most likely because I purchased a light fixture that was on sale for a really good price. I read a couple of reviews that stated that this company does this but I didn’t think they could be that grimy. Little did I know they did the same exact thing to me. Will never make another purchase nor recommend this site

"Quality products as advertised."

Quality products as advertised.