"Love the switches"

Love the switches. The ordering and delivery were seamless. Really add an elevated touch.

"Terrible customer service. Overpriced piece of plastic from China, which does not work and Residence Supply ignores our attempts to return/exchange "

We ordered Fei Chandelier for our brand new house build.
Off course, the order took a while to arrive as we are in Australia.
Upon receiving the order we realised it was shipped from China.
The instructions and shipping docket were all in Mandarin, and we don't even know how to return the product as we clearly do not speak or read the language the documents are in.

We asked Residence Supply for instructions to be given to us in English. We have not received them yet.

The light is faulty as it is so tightly wound by the factory setting, that it cannot be unwound and "fluffed up" to appear as per the photo.
We also paid over $1000 for a few bits of plastic, which the light is made off.
We attempted to return/exchange the light, with no reply from the seller.

Now we realise the chandelier can no longer be bought from Residence Supply and our efforts to return/exchange the faulty light, have been ignored.

Do not buy. Terrible customer service and a piece of overpriced plastic that does not work!

"Excellent customer service and support"

Excellent customer service and support. My clients loved the custom light we installed as it gets lots of attention.

"Discount code gave me too much of discount....it seems"

Ordered a pendant light from them and got an amazing deal. They then canceled my order couple of days later, saying the item is out of stock when weeks later is still being sold and available.

I believe they refunded me because I knocked the price of that light for around 50% with the discount code (Labourday). That same code didn't work after the refund unless I bought two items

"It has been months and only partial…"

It has been months and only partial delivery of product. Both items I requested have problems. First one remote missing. Second item only partial shipment. Nothing but excuses. Appears everything gets shipped from China on a slow boat. Strongly encourage to not purchase from this company

"Poor Service and Low-Quality Products."

Had a terrible experience with Residence Supply. Shipping took way too long, and when the items finally arrived, they were either missing or wrong. The products I did receive were cheaply made and not worth the price. Customer service was unresponsive and unhelpful. Definitely not ordering from them again.
contact me in wp immediately.

"I had bad experience"

I was quite disappointed with my experience at Residence Supply. The products I ordered arrived late, and when they finally did, several items were missing from the shipment. I reached out to customer service, but it took days to get a response. When they did reply, they weren’t very helpful and didn’t offer any compensation for the inconvenience. Given the delays and poor service, I’m hesitant to order from them again

"I waited 2 weeks to hear back regarding…"

I waited 2 weeks to hear back regarding my order, after emailing twice. They informed me that they will ship sea freight, which will take an additional 45 days! Why didn't they tell me this from the start? I don't trust that this is a legitimate company.

It's interesting to see that they want more information when I write a bad review, but still has never replied to my email with me requesting a refund!! Then they tried to flag my comment as defamatory, even though they failed. If they truly want to resolve the situation, they would return my email. You already have my information.

"I had an awful experience."

I had an awful experience with Residence Supply. The product quality was far below expectations, and what I received did not match the description at all. To make matters worse, their customer service was unresponsive and unhelpful when I tried to resolve the issue. It took forever to get a reply, and when I finally did, they were dismissive and uncooperative. I’m extremely disappointed and will never be ordering from them again. Save yourself the trouble and shop elsewhere!

"I had a disappointing experience."

I had a disappointing experience with Residence Supply. The product quality was far below my expectations, and customer service was unhelpful when I reached out. Delivery was also delayed without any clear communication. I won't be shopping here again.
mdbokhtiarabid441@gmil