"Horrible Customer Service"

On Oct 27th we placed an order for 3 outdoor wall fixtures. Order # 1484843. After placing the order, I called Residence Supply and requested they not split the order while sending, bcos I do not want to have to pay for the Electrician to come twice. I said I was willing to wait as long as it took but I wanted bother orders to arrive together. The girl said she would make a note of it. But she didn't follow thro. I received the 2 Helios lights by courier but I'm told the Alpine wall light was sent by Canada Post and is stuck in transit. I've been given various delivery dates by "Faith" Nov 27th then Dec 3rd but so far it hasn't been delivered. I called Faith 3 days ago and told her I need to speak to her manager bcos I need to cancel this order as christmas is approaching and we plan to go overseas. I explained when i placed the order I was expecting it to be delivered along with my first order by Courier and not be sent by Canada post knowing there us a strike going on. I'm fed up talking to "Faith" and the "Receptionist" who put me on hold saying they will get me a manager but after 1/2 hr of holding dont even have the courtesy to tell me all their managers are busy. I call back and then they tell me their managers are all busy, 2 days in a row I have called and been put on hold and both days ALL their managers are busy. I'm told I'll get a call back from a manager but that hasn't happened either. Very frustrating customer service. I am someone who us used to only writing good reviews but Faith and your Receptionist has left me no choice. I'm using this platform to get answers. I would suggest anyone ordering from Residence Supply to check and make sure your order is not given to Canada Post knowing their on strike.

"Good follow up Customer Service"

Good follow up Customer Service

"Add a tip? "

Add a tip? Seriously? Terrible money hungry business. No thanks.

"Excellent!!"

came in a very well packaged and cushioned box, very fast delivery and product quality is excellent.

"The product is definitely lux"

The product is definitely lux. It’s very sturdy and durable unlike anything I’ve purchased. You wont be disappointed
I purchased the toggle switch and gfi outlet in brushed gold

"Great quality products"

Great quality products

"DO NOT BUY ANYTHING FROM THIS COMPANY"

DO NOT BUY ANYTHING FROM THIS COMPANY. FRAUD. They ship cheap plastic direct from China that is also not listed so no electrician will install. They will not refund you money.

"Ann was very helpful when I wrote to…"

Ann was very helpful when I wrote to inquire about where my order was. She followed up on the lost package and made sure it arrived safely and that I was satisfied with my order. Very good communication and customer service.

"They were very helpful tracking my…"

They were very helpful tracking my order.
The pendant lights weren't grounded so I had to add this myself plus the lights were foor e27 bulbs, it was a bit to big for my liking so had to replace them with e19 sockets

"I never leave reviews unless there is…"

I never leave reviews unless there is something really bad or something really good that I think will be useful.
I have just discovered on their website what is very embarrassing. Seeing "Black Friday" offers when thye raise the original prices of the lights...very mean.
As an example, the Kaimana Ceiling light was £383 two weeks ago.
Now you say from £430 to £344...absolutely disgusting

EDITED 19.11.24 - Following response from Residence Supply and just to clarify, I didn't have a different currency selected on different days, just a joke. I left the page open for a few weeks, when updated it to se the 20% discount for your Black Friday I saw your strategy.
Even your response is not coherent since I was told on your website chat that the price difference was due to cost of production / materials...unbelievable