"Although I couldn't provide the name of…"

Although I couldn't provide the name of the light I sent them a photo and with in a few days they informed me that they had found a replacement glass.The replacement was promptly delivered to me the very next day.Overall I had an excellent customer service experience from start to finish

"Not all as they seem"

Big tip on Residence Supply...check out how identical the five star reviews are on here. The majority are absolute nonsense.

We ordered a lamp from the website, to be delivered to the UK. It arrived and was obviously sent from China (no mention of that on the website you'll notice).

When it arrived some of the parts of the legs had threaded screws so we contacted customer service to get replacements...these took over a month to arrive (I'm guessing from China again).

Then when we finally put the item together, we found a remote...all the labels on the remote in Chinese.

We asked for instructions from customer support as to how to use the remote with the lamp (as neither of us understand Chinese), and we were sent an image of it with translations of what the buttons mean...no instructions as to how the remote actually worked (it appears to require connection to the WiFi).

When queried with customer support (again), we were told "If the light is from China the remote has Chinese characters". Wow - how helpful.

I've given two stars as the lamp (so far) works, and looks ok.

However the company are dishonest and the customer support is well below average.

"I'm so glad I read the reviews and got…"

I'm so glad I read the reviews and got in touch. Many companies are struggling and it's frustrating when things don't go right-but all I can say is that as soon as i got in touch, I got an immediate response and my order was safely delivered and i was kept information throughout.

"Great customer service"

Unfortunately the glass light arrived in pieces but the customer support from Abraham was great, and he was able to resolve the issue for us. 5 stars for customer service but I dropped a star for the packaging not being great.

"Do not order from this website"

Do not order from this website, bait and switch. I found a couch that was on clearance, the prices clearly listed on their website after purchasing the couch. I was told that the price would increase by $700 and my order was canceled. I find that a clerical error of that size is hard to believe and definitely odd. Just not right, especially when people plan around the accuracy of a website. wouldn’t order from them again and would be weary to recommend them.

"Amazing customer service"

Amazing customer service. The customer support of the team is always available and had the answers to all my questions.

"Something is fishy about this…"

Something is fishy about this company!!! I bought a chandelier from Residence Supply and emailed them a week after my order for an update. I was recently scammed so wanted to stay on top of it. They told me my order was coming from oversees instead of Miami so I canceled my order. They said they would refund me but that was over 2 weeks ago and we just keep going back and forth. As of today, I still don’t have a refund.

"It surprised me "

It surprised me . Every bit as beautifully packed as the pictures. Buying from this store is the best investment l've ever made, and I highly recommend it. Lovely, unique, and genuinely exceptional! Plus quick shipping ...

"Great experience whit us"

Great experience whit us

"Big scam/ thieves "

Big scam, fake company. Slick website but they are going to take your money and you have no recourse but like me, to complain and warn others . I wish there was a way to punish these Chinese companies ( though truly don’t think this is a real company)….dishonest low lives