"Fantastic service for New Yorker wall design and installation..…"

Professional service for New Yorker wall installation, flexibility to timelines, and excellent results, with good price

"I had the best experience with RS in"

I had the best with Residence Supply in customer service. I am a school teacher who received a grant to get some stage lighting for our drama room and the helped me choose great equipment in my budget. They asked me to send some digital pictures of the room and he made the list for me.

"Stay away from them"

Stay away from them. Cheap Chinese materials that even not US standard. 50% restocking fee. I wish I read all this bad reviews before I placed my order

"Misleading Sales Tactics"

Pictures are beautiful but very misleading website and waited a long time for a box from China that only had Chinese instructions and that cheap China styrofoam. I taped the box right up and took the % hit on restocking. They did actually refund me some money so that is the biggest plus. I am writing this review today because I saw a beautiful (fake photo) online today and thought I like that a lot. I started reading reviews on the light I purchased that I returned and they are all 5 star. No way!!!!! This company is Chinese and importing into LA and Miami and getting away with delivering junk to the American consumer.

"doesn't even fit US junction boxes "

Items shipped at different times and they refused to refund because one arrived a month ago but the others took 4 additional weeks to arrive. I thought I would be okay ordering from a company that claims to be based in the USA. They shipped canopies that do not cover US junction boxes, the cords were not the color as pictured, they sent black hardware instead of gold... when will the headaches stop? I'm about at my end with all of this, cute online, but save yourself the headache. It's not worth it.

Edited to add: they sound like they might be helpful but nothing has been resolved. Now yesterday when my builder discovered he cannot find a bulb to fit in the lights I bought, they say E27 online but that's definitely not what kind of bulb fits in whatever they sent me. I can't believe lighting would be this hard. It's crazy. Still waiting on a response about the bulbs now. I just wish I could get my money back and move on. Instead, I'm going to spend my weekend driving to this house to see what the heck is actually happening.

"My item arrived damaged and missing…"

My item arrived damaged and missing parts. I sent pictures and asked for a return. After making the return I have been contacting them for over 2 months asking for a refund and they just respond that "I am consistently following up on this matter with our Product Manager to issue your refund." however I never receive my refund or hear from said manager.

"Terrible return policy"

Terrible return policy. They charge you a 50% restocking fee for an unopened item! And you still have to pay the shipping back! Embarrassing and infuriating.
If you see something you like, do yourself a favor and find the manufacturer and buy from them directly. WAY cheaper. I'll never buy from them again.

"Refusing to Issue a Refund 48 Days after Order Placed"

Order #835823 - order placed on March 31st, item was not shipped for over 30 days post order, when I inquired about the status, they said the item was in transit (and it wasn't). On May 3rd, I said I want to cancel the order and receive refund and was given runaround and false information ever since. Their policy states that cancellations and refunds can only happen prior to order being shipped, I request this on May 3 and the tracking item for this item indicates that the item was shipped on May 10th. Without success, I've tried to have them cancel and refund (May 3rd), intercept the shipment or refuse delivery (despite 3 notices posted that I am refusing delivery UPS still left package without any notice), I was accused by them of my frustration being unacceptable over all of this, of not cooperating to enable the return (USPS has confirmed that the item was picked up for return on May 17) and I was promised that my refund would be issued as soon as it's picked up. When I flagged that they didn't give me any labels for USPS pick up, they assured me everything was fine - I sent them a photo of label and confirmation I put on the box and they continued to insist that everything is fine. USPS has now contact me, said that they are missing the QR code to ship the item back and I've made Residence Supply aware of this and since then continue to have no response (one email and one phone call). They've guilted me into waiting further for the resolution saying they are a start up, which I understood and didn't want to complain publicly about this back on May 3rd. It's been now 48 days since my order, and 15 days since I requested refund which should have been honored originally since tracking item UPS proves shipment on May 10th. I continue to wait for my refund which should have been honored originally since I made the request 7 days prior to shipment.

Update: It is now another 11 days since I posted this review. Residence Supply (after seeing my complaint) has provided me with return label and the item is confirmed to have been delivered back to them. My full refund remains missing and it's time to stop with this nonsense and issue my refund. I have jumped through all the hoops and runaround you've put me through over this - time to move on and get my money back.

"I have had a very bad experience."

I have had a very bad experience.

I attempted to contact customer services to resolve the return of the product that was not as described - hair topper that was advertised as real 10% human hair but what I received was synthetic strands

On contacting the helpdesk in an attempt to return goods not as described where have:
- been told a return could be costly for myself
- that I received correct product yet what I received is not human hair
- never answered repeated requests for return address
- proposed to return US$ 6, when the item cost around £34 in GBP equivalent

"False advertising on delivery times"

I have no problem buying from China. Your site states 1-5 business day delivery to the US but I was recently told 15-20! False advertising to say the least. I will report again once I receive the order