"Residence Supply is an excellent company to do…"

Residence Supply is an excellent company to do business with. Their customer service is first class and and their products are even better. I have been very satisfied with my lights and already have plans to order more. Great products and great service.

" Superb coffee table"

Superb coffee table, delivery a little long but product in good condition. A small scratch on one foot. but nothing dramatic. Careful packaging and friendly note. Successful customer experience!

" A little patience to receive unique products."

My package arrived three weeks after my order. I was not surprised because on the order form it is clearly noted that it takes fifteen days of transit from Bali. The products are in accordance with the description, very neat and I am delighted.

"I've used your lights before in horse…"

I've used your lights before in horse barns and garages. A great product,easy to install. I just ordered 2 for my little workshop, should of got 3 shop is larger than I thought.

"They return quotes"

They return quotes very quickly, prices are excellent and orders ship out very fast as well. All easily trackable through Shop Pay so I know when to expect the delivery. This is always going to be the first place I look for electric fixtures and components. Glad I found them!

"The product was delicious in 3 days and…"

The product was delivered in 3 days and I received a call from ready informing me there was a minor issue in the online description of the product. The person at Ready wanted to know if I still wished to receive the product. So that shows me they pay attention to their customers needs . Good company to do business with.

"STILL WAITING FOR A REFUND!!"

I placed an order on May 2, 2024 totaling $1,500. I recieved the pendant lights I ordered but never the chandelier. After NUMEROUS calls and conversations, I've been given the runaround repeatedly. I have for a refund several times but still nothing. Yesterday I spoke to Joanna who informed me I would receive my refund promptly. Then I spoke to Radh who lied and said they attempted delivery but it was refused!! That is untrue!! This is a business address and I have been waiting for this chandelier for a client. I certainly would not refuse delivery. When I asked why she said that, she didnt have an answer then changed her story to the item being shipped back to them. I am so dissappointed with this company and will not be ordering ever again. They are not trustworthy!

"Always a pleasure when I receive your…"

Always a pleasure when I receive your items

"Beautiful and excellent customer service "

Before submitting my order, I didn’t notice that there was an additional charge of $9.95 for damage protection. After inquiring about it, I got an email right away explaining, “In cases packages are damaged during transit and how they handle them - we can file claims which usually take up to 3 months :( With Damage Protection though, we would not need to wait for the dispute investigation from the courier - when it arrives damaged to you, just send us photos or a video clip - we can immediately process the replacement then :)”

I appreciate the prompt and very considerate customer service communications with me and an option to delete that protection; but I realized that since the package was coming from China, I saw an advantage to getting the damage protection. I LOVE the Crystal Eye Table Lamps. They really help to brighten up a wall that is very dark and far away from windows.

"They are a SPAM!"

They are a SPAM!!
We ordered a lamp for our sitting room a month ago. They don’t reply to our emails and the tracking has been saying for the past month that the product is in mainland China !!!
We need our money back !


Tracking number you sent us

CH161299144NL

Order #1101223

This order still shows the item is in China a month later !! Why is it so difficult to issue us a refund when you can’t honour the delivery date.
You have been in communication with my partner Tom Belluomini and email after email you say sorry ! Sorry is not good enough