"Bad service!"

Bad service!

"Wrong lights initially sent …"

Initial problems with fulfillment … I purchased a few lighting items only to find that what was sent (from China) were not for the NA market (wrong voltage and without Canadian certifications). The company was a bit slow to respond at first, but now seems to be in the process of getting me the correct light.

"Fantastic selection of lights to fit…"

Fantastic selection of lights to fit all requirements at very reasonable prices. I was kept appraised regularly about the status of my order and it was delivered within the suggested time frame. I had mistakenly mis-measured and had to return and buy and alternative a simple and smooth process and my new light is perfect. The customer agents at Residence Supply's are efficient and friendly. It was lovely to deal with such wonderful and understanding staff. Well Done!

"Noor did a great job."

Noor did a great job, putting my order together and getting to me on a time. Everything worked out great.

"Wonderful quality services!!"

The ordering process was simple and delivery was quick. The equipment I purchased functions well and is in better condition that I expected. And the price (compared to other vendors) was very pleasing.

"My business has been working with…"

My business has been working with residence supply for a few years now, I really enjoy working with this company. They are very interested in doing things the right way,and have great attention to detail.The customer service that you recived from residence Supply is impeccable.These guys are just fantastic and I highly recommend them.!!!

"Residence Supply was spectacular from…"

Residence Supply was spectacular from start to finish. The quality of work was top notch including the phenomenal quality of cabinetry. The whole team at Residence Supply was friendly, knowledgeable , and did not take any shortcuts. They are truly experts in what they do and highly recommend them to family and friends!

" Terrible Customer Service"

I ordered two lights from this company. One arrived after a few weeks delay. I was very happy with the light, so it was worth the wait. The second light did not arrive, even though the tracking number indicated it was delivered. I contacted Residence Supply and, after a few days of back and forth emails, they sent me a new tracking number. The light arrived a week later. The box was so beat up, I was amazed anything survived. When I pulled out the light, it was not at all how it was pictured on the website. The metal is a cheap, spray painted gold, which was not what I expected for the price of the light fixture. I emailed them immediately, wanting to return it. There was no response for several weeks even after several attempts to email and phone them.
One month later, I finally received a reply saying I had missed the return window, so I’m unable to return. Totally unacceptable! I will never buy anything from this company again and I frequently buy lighting for our properties and my listings. They have lost me as a customer and I will be sure to tell everyone I know that they should avoid this company.

"We got our Vertical Pendant Light…"

We got our Vertical Pendant Light customized to Silver. We wanted to install the vertical pendant in our bedroom but wanted the silver finish to match the handles of the night tables and chandelier. We got it delivered in 25 days due to color changes. The quality and color finish of the light was 100% accurate what we were looking for. Thanks for everything, Highly recommended,

"Speedy help"

This support from him has significantly reduced our burden when it comes to working on lighting placements or calculations. He ensures the appropriate number of lights and focuses on minimizing light pollution, which is extremely important to us.