"DO NOT ORDER FROM THIS COMPANY"

DO NOT ORDER FROM THIS COMPANY

I’m not entirely sure that it isn’t a scam. I placed an order in mid-Feb and the tracking information sent to me has not updated at all. They keep sending me a screenshot of their internal tracking information, which I don’t think is real. I’ve asked for an ETA and for my money back and they keep on apologizing and not answering. They also delete negative instagram comments and block people who ask questions about their order status.

Total garbage. I will be going through Visa to try to get my $800 back. Kicking myself for not doing my research.

"Great Customer Service,,,"

I ordered the lights for our community theatre so I had them shipped to an address a little out of the way. There was a bit of confusion bout the delivery , But a representative from residence supply gave me a call and fixed my concern and made sure everything gets straightened out.

"I love this brand !!!!!"

I ordered from them several times over the last 2 years. Never had any problems. Products are amazing! and great costumer service. 100% recommend if ur cool like me.

"Bad Experience, Poor Supplier"

Had a pretty bad experience with this supplier.
Fixtures took three weeks to arrive, were of VERY low quality and very different from the photos and description provided on the site. They are also not of US standard so you one needs to modify existing ceiling boxes for them to fit naturally.
When I wanted to return, I had to explain why and provide a photo of the lamp, Instead of just sending over a return label like every other company. took the company three days to send a return label.
The fixtures come from China, which is perfectly fine, but the tracking information was unclear and lacked any indication on delivery estimate.
They also are not synced well with their order software (Shop, I believe) so they did not receive my correct info when I placed my order. I had to reply by email, which if I would have missed I’d have never received the fixtures in the first place.
Last but not least, they deleted my negative (but honest) review in the fixture in their site.
Was eventually contacted by costumer support and was offered a full refund for editing this review. I made it clear that I will only ask for a refund for the items I return and nothing more. Costumer service was very courteous (the only reason I decided to edit to 2 stars), and assured me the item will be either removed of corrected on their site. They have not done so, neither have they corrected the incorrect description.

"Scam ALERT!!!"

Scam ALERT!!!

Please don't buy from this company. The website looks so professional but the products are cheap crap.

"Beautiful"

Beautiful, original and truly special! And fast shipping

"This product is absolutely gorgeous and…"

This product is absolutely gorgeous and if a light switch could be sexy it’s this one. I got this for my bathroom renovation for my industrial loft and it fits perfectly

"Highly recommend "

The light switches and outlets are beautiful! They are a lovely addition to our home. The customer service is excellent. They follow up and ensure installation went well. I highly recommend Residence Supply.

"Extremely high quality look and feel. "

We recently purchased an array of the switches, dimmers, and plug assemblies to test out before placing a whole house order and couldn't be more excited to have our entire house sporting them shortly. All of the products have a high quality look, sturdy feel in hand, and were exactly what we'd been hoping for. Thank you!

"Believe the one star reviews"

Believe the one star reviews. Horrid experience with poor quality product, terrible customer service, sketchy answers and rep says they will call you back and they never do. Every time you call they claim they don't have information. Shipped defective products that were broken in shipping and still haven't provided full refund. AVOID this company.