"Absolutely dreadful for all the reasons…"

Absolutely dreadful for all the reasons others have given - no notification of delivery, wrong items sent, zero customer service, just deliberate stalling and constant pretending not to understand what the problem was. I was blatantly lied to by one of the people who answered the phone who said they were looking at our order on their system, but I was able to prove that they hadn't even bothered to do that. We are only getting the garden furniture collected and a refund because we purchased through Groupon.

"Not as bad as you might fear..."

My partner purchased some rattan furniture through Wowcher and then we read the most awful reviews (from both Dreams Living and Wowcher) which completely terrified us that he'd just thrown his money away. However the process wasn't as bad as we feared. First of all, when you redeem your voucher you are given a ball-park delivery date from Wowcher. We received absolutely no confirmation from Dreams Living that they'd received our order or that the delivery date was correct but I stayed in just in case. Delivery date (Tuesday 23rd April) came and went, more bad reviews were read and my partner then decided we should just cancel the order and get his money back. So, as he’d bought using his credit card, he started the process through the bank the same day. The following day (Wed) I emailed Wowcher with no great expectation that they would do anything about it, just to let them know that we had decided to cancel the order. I did it through the online chat system. The woman I spoke to said she'd email Dreams Living, telling them of our wish to cancel and copy me in on the email, which she did. Heard nothing from Dreams Living straight away but I wasn't expecting to. On Friday, I just happened to have the day off as I was organising a family party at the weekend, between trips to the supermarket LUCKILY I had popped home to discover a lorry outside my house with the furniture in! He had been ringing my mobile but I'd missed it. I’d had no email, text, nothing to say they would be delivering on that Friday. Usually I would have been at work. The delivery guy was really really nice and helpful - I have no idea which company he worked for. So, after talking to my partner we decided to accept the delivery, see what the quality of the furniture was like and go from there. The furniture was actually fine. Yes, it's not the most expensive or top quality but we were pleasantly surprised, especially after reading the reviews - everything was present and correct and apart from a tiny piece of damaged rattan which was about the size of a 10p, everything was in excellent condition. So Wowcher's part in this saga was good, they communicated with the merchant when we had a problem so I cannot complain that they didn't help. The only problem we had was with communication from Dreams Living because there was none! *** After receiving the order on Friday I checked my emails and Dreams Living had responded on Thursday afternoon to the Wowcher communication about us wanting to cancel so I let them know it had arrived and did complain about their lack of communication. They did apologise. Fair enough but not great!

"Don’t buy from DreamsLiving"

Don’t buy from this company!!! Shocking quality furniture and customer service department is non-existent.

We brought a 9 piece furniture set from DreamsLiving. It arrived late, with pieces missing and parts broken. This set was £479.

After contacting the customer service team, 4 weeks later I received an email to say they are willing to refund £15 only. Absolutely ridiculous offer!

I have since contacted them and they have upped this to £30 - roughly 7% of the total asking price. They are now ignoring my emails and the telephone line seems to be constantly busy.

I’m actually shocked by how bad quality supplied by this company and the poor customer service!

"Justified poor reviews"

The reviews seem justified. Ordered a set of garden furniture 3 weeks ago. I'd love to tell you about the quality but it's not been delivered. I have been told on several occasions that I have received the order? I also waited in all day on the day they said it would arrive for it not to come. I have since e-mailed daily to receive generic responses saying someone will get back to me and alas, they don't. I just want my money back. Wowcha have messaged them and we're currently awaiting a reply. Just process the refund and we can all move on. After 4 weeks from point of order, I get a refund. Bizarrely after Wowcha had agreed a refund, I was still getting emails from Dreams Living saying I had received the order, clearly don’t update their order system at all. Still say, pick another supplier, waste of 4 weeks and hours of my time plus a wasted days annual leave. An apology would have been nice

"If I could give minus I will!"

If I could give minus I will!!
Please be smart and never ever use this company. We recived a wrong item and I calling everyday, sending emails and everyday I hear someone will contact you by 6pm to resolve it! And again nothing. No refund, no delivery of correct iteam... nothing! I will deffo never use them again and will say to everyone - DON’T USE THEM!!! At first was as well problem with delivery ( no confirmation of day, no email, no phone call) so straight from beginning problems. I’m so angry at my self that I use them not reading any reviews.
This is my first ever review and just sad that need to be this one - but I want to protect others! Stay away from this company !

"Avoid at all costs"

Avoid at all costs, the quality is cheap and tackly. We received our out door ratten furniture set which all boxes were damaged.
The contents was shocking, broken parts, no holes to screw the seats together and see photo of glass table which had shattered. When we lifted the table out the shattered glass escaped from the packaging all over the floor. We have two young children and as you can imagine was a stressful time making sure no glass was left.
Their customer services is the worst i have ever come across, just constant excuses they shouldn't be trading.

I'm still waiting for them to sort out a replacement and getting no where.
I have now got a family legal member involved to put a claim against them if this is not resolved with the next few days. They have caused so much hassle
and destress.

"Excellent Experience"

Hopefully, this review will alleviate any worries for people who have recently ordered an outdoor furniture set from this company using Wowcher, like I did.
Five days ago, on Saturday night around 11:30 P.M., my husband and I decided to order a nine-seater outdoor furniture set from Dreamsliving--advertised on Wowcher. We were excited by the price (£419 for the furniture and the rain covers) and the look of the product.
Sunday, I Googled the name of the supplier and when I read the reviews, I immediately got very worried. Many people have said that their product didn't arrive at all, or it arrived broken, or it was missing pieces and parts. I actually felt sick about the purchase and wanted to cancel it. But, my husband reassured me and said if there were any issues, he would sort it all out.
Happily, by 1:30 P.M. on Monday, a text message arrived that said the furniture would be delivered on Tuesday. Seeing as it was supposed to be delivered within 10 working days of ordering, I was pleasantly surprised. I was also relieved because if it did arrive as the majority of people described on this review site, then all of my questions would be answered within 24 hours.
I am happy to report that on Tuesday around 3 o'clock, a friendly delivery man brought our furniture set carefully to the door. Everything was intact, the product matched the specifications listed on Wowcher's advertisement, and after we built it, I am proud to say that it looks just like the picture online.
Because of the speed of the service, careful packaging, and ease of buying from beginning to end, I am giving my experience with Dreamsliving 5 stars.

"Fabulous experience"

Ordered from wowcher and was dubious because of the reviews bur ive had a fab experience. Had to change delivery date and address and it still came on time. My delivery man was helpful and very polite i wouldve given a tip but i didnt have cash! And best my wardrobes are absolutely stonking. I love them!!! X

"Absolutely shocking customer care & products have misprints apparently on the specification!"

Absolutely shocking customer care! Bought a product through Amazon that clearly stated it had draw strings on the cover. When I called up regarding this issue, the girl I spoke with was completely and utterly clueless and kept saying it was simply a misprint on the product details! When I said 'is that literally all you're going to say?' there was a stunned silence. Eventually she put me on hold and came back saying they would offer me 10% off my next purchase. Well I wouldn't purchase anything from them again as I could not guarantee that was on the specification was actually accurate or a true representation of the product. They need some serious customer service training!

"UNDER NO CIRCUMSTANCES ORDER FROM THIS…"

UNDER NO CIRCUMSTANCES ORDER FROM THIS COMPANY THROUGH GROUPON OR LIVING SOCIAL ETC AS DESPITE PROMISING A 5 DAY DELIVERY - I AM STILL WAITING FOR THE DELIVERY OF MY BED THAT WAS DUE ON THE 12TH DECEMBER (I ORDERED IT AT THE BEGINNING OF DECEMBER) AND DESPITE VARIOUS EMAILS TO THE COMPANY ALL IM GETTING IS LIE UPON LIE THAT ITS NOT THEIR FAULT BUT THE DELIVERY COMPANY AND THEY BASICALLY WILL NOT STEP IN AND RESOLVE THE ISSUE!!

MY SON HAS NOW BEEN SLEEPING ON THE FLOOR SINCE THE 12TH DECEMBER AS WE GAVE HIS BED AWAY WHEN WE WERE ADVISED THAT THE BED WOULD BE DELIVERED THE SAME DAY AND THEREFORE I AM MORE THAN ANGRY!!!