"AVOID AVOID AVOID this has to be the…"

AVOID AVOID AVOID this has to be the worse company i have ever dealt with order garden suite n 21 may said it would be here on or before 31 may was told it was in the hands of palletways they are a waste of a company they change the delivery date every day now the date is 27 june but that will change on the 26'th dreams living took my money not palletways this company should get zero stars

"Please please don't buy from this…"

Please please don't buy from this company.... In all my 47 years alive this has to be the worst company I've dealt with... I purchased a rattan set from woucher via dreams living costing £550.00 and they delivered within 2 weeks which was ok, I then put it together and there was a broken leg, 2 cushion were torn and 1 foot stool cushion torn.... I tried on about 30 different times to phone them and it was either just ringing or they would pick up and put straight down. I tried e-mail and after 10 emails without reply i contacted voucher who email them and they finely emailed me to take photos off the damage, I sent the photos and i would not hear from them for about 2 weeks and they would after I keep emailing them just ask for more pictures, this went on for about 3 months... I contacted voucher in this time about 3 times and they were ok and contacted dreamsliving and today after months of emailing I received the wrong items... I decided to give, can't keep doing it... but please don't buy and go through what I've gone through.

"DREADFUL"

I am not exaggerating when I say this is the worst company and customer service I have ever come across. Ordered via Groupon with promise of delivery in 5-7 days - this is now 5 weeks late and still no sign or even an indication of a delivery date. Dreamsliving NEVER answer emails, very rarely answer calls (tried 15 times in one day) - if your lucky enough to get through to them they tell blatant lies , i.e one person said delivery would be in 2 days, I even phoned up on the day to make sure it was in transit - assured it was and waited in all day - never arrived, no follow up, no communication nothing. Still waiting, and they NEVER contact you back. I don't think DREAMSLIVING is actually a company - if it is, it is probably the worst run in the UK - reading the other reviews I am not alone in my experience with this company. AVOID AT ALL COSTS - it really doesn't even deserve one star !! Now trying to get my money back via my credit card company.

"Purchased Yakoe garden corner sofa - wowcher"

Purchased Yakoe garden corner sofa, arrived on a Saturday which was handy!! was about a week for delivery and the sofa is great! no complaints at all!
Update: 4 years later and still in amazing condition!!

"What can i say,well ordered on a 7 day…"

What can i say,well ordered on a 7 day delivery 19 days later and lots of phone calls later still nothing .Customer services ,when you can get throughis non existent. They blame the delivery company even thought they are the same company on the same trading estate in Birmingham. Have just stopped payment ( barclaycard). What a rubbish company,dont believe what you read on their company web site.
Origionally purchased through GROUPON and their hard to deal with as well.

"STAY WELL CLEAR"

STAY WELL CLEAR! 3 weeks down the line after they delivered my order incorrectly and they still haven't picked the furniture up or refunded me. THIS COMPANY ARE A JOKE and unfortunately the jokes on anyone that deals with them. NEXT STOP TRADING STANDARDS!!!

"Dreams???? Nightmare more like!"

We bought some Garden Furniture, through Amazon, from DreamsLiving. When the two boxes arrived, one had a gaping hole in one corner. I opened it to find that box didn't have the Instructions or bag of fixings in it. It's quite obvious where this bag is, because it's fixed to the outside with some red string. There is no reason why anyone would want to remove this bag en route, so I am in no doubt it had been removed before delivery, probably to replace someone else's that were missing. How ridiculous!
Anyway, I rang up to try and get them sent. Oh no, we can't talk to you on the phone, you have to E-mail. So I E-mailed. Two days later I got a return E-mail, just stating what was in my original E-mail. So I had to reply, Yes.
A few days later the package arrived, containing a bag of fixings, but no instructions/parts list. I knew pretty much how to put it together from the other box. After one chair I had run out of bolts, with one more to do. I E-mailed again, explaining the problem. Again, a few days later, I got a response, saying they'd already sent fixings out, meaning the first lot. I gave up. I tried to return it through DreamsLiving, but as I'd bought it through Amazon, I had to go back through them. That wasn't easy either.
The product is OK at best, but rough looking. I would challenge anyone to put it together with the silly tools they provide. You need your own. I'm in the Building Trade but I would never have managed without using my hand clamps and a socket set.
An awful experience!

"Awful"

Awful - ordered a rattan dining set via Groupon and it arrived with a mangled box with screws literally falling out of the box as the courier carried it to our door and the furniture was scuffed and scratched where the box was torn. Even though it was from Groupon we spoke to them direct in case they could replace easier that going through Groupon (which is the biggest chore ever in itself!) and they tried to tell us that was 'the look' of the furniture - So everyone get ordering from Dreams Living as the old worn scuffed 10 year old look is in apparently!!!!!
Shan't be reordering if that is the way they handle customer complaints!

"Steer clear at all costs"

We ordered circular rattan furniture via Groupon early August 2017. The furniture arrived 10 days later. Missing seat and back cushions and all the fixings to bolt the seats together. Their customer service assured us the missing parts would be delivered within 2-3 business working days. It is now almost 8 weeks since and we are still waiting!!! There is no senior management in the offices at any time and despite repeated requests for calls and emails, none have been received. Customer service is non-existent. The 'customer care' staff do not care at all about the inconvenience they are causing us and clearly shows every time we have to chase up our order. Groupon aren't able to move things along either. Steer clear, pay a bit more for your furniture from a reputable company where you will matter.

"Ordered a rattan set of living social"

Ordered a rattan set of living social.
Took a little longer then expected but came on the day I was told and was Called 15 mins before it was due. I rang the Birmingham number and the guy i spoke to was very polite.

we have only just about put the sofas together as the instructions aren't very clear but what instructions are now days.
The only downfall so far is that the corner isn't the same corner as it was in the photo. So we are u able to put it like it is in the photo. We are still yet to put the table up but I'm hoping everything will be there and it will be in good condition. The sofa is very comfy!