"Exceptional AIMS power support team"

AIMS power support team is so responsive, knowledgeable, and go above and beyond. They reply to my questions quickly either via phone call or e-mail.
They are absolutely exceptional.

"Very helpful"

Very helpful. That's why I always come back

"Fixed noisy fan with help from customer service"

Very reliable inverter in regular use for last five years. Cooling fan was starting to get noisy and I wrote to customer service about getting a replacement fan. They wrote back that I could get one on Amazon (60mm x30mm with two wire connector). Very easy replacement via rear panel.

"INVERTER STORE"

CUSTOMER SERVICE IS AWSOME
VERY HELPFULL TRIED TO GET ME THE BEST DEAL POSSIBLE

"Very helpful technical staff"

Very helpful technical staff. Quick responses, excellent answers and suggestions, and help correcting my mistakes, too. When I settle on an approach, I’ll buy it from them.

"The technician (Angel) was patient and…"

The technician (Angel) was patient and very helpful.

"Fast reply and very clear response"

Fast reply and very clear response. Great customer service!

"Working with A Cruz"

Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm

"Fast and professional response"

Fast and professional response backed up with facts and figures.

"Somehow I purchased a modified sign…"

Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.