"first class service"

Fitting of new windows from start to finish Craig sales rep, fitters Gary and David every step was dealt with professionally.
Fitters arrived bang on time, dust sheets down work done to a very high standard. Place was left spotless when job was complete would not hesitate to use this great company again. Shout out the girls in office Kirsty Nicole and Maureen such a friendly bunch. Thanks for a smooth journey My windows are top notch NEW FRONT DOOR NEXT *****

"Stay away"

Received an email from Andrew Wright on 27th October to contact them to discuss my complaint further. I emailed them back on the 29th October asking what further information was required. Still waiting for a response. Says it all really.

Would not use this company again, nor would I recommend them to anyone else. I ordered a composite door, white on the inside and grey on the outside, paid extra for a different lock as well. Fitters called me to say they were finished, when I went to see it, the wrong lock was on the door, wallpaper all ripped, no dust sheets down on my carpet so this was now filthy and the door frames on the outside were white, not grey to match my door. They refused to get my carpet cleaned even though they knew I had a disability and was unable to do this myself, so I had to pay someone to do it, they refused to change the door frames because they said I'd signed the paperwork, I advised I was not asked if I wanted white frames just what colour of door I wanted, silly me assumed the frames would be the same colour as the door. They did not repair my wallpaper either, just put white trims down the side where it was all ripped to cover it up. Andrew Wright used to be the best and had a great reputation which was why I chose them. Never again!!!! Absolutely no respect for your property whatsoever. The only consolation is the door is good quality but I'm sure you'd get the same elsewhere without having all this hassle. Keep your money for a company that values their customers.

"Bad experience with this Company."

Bad experience with this Company.
Ordered lounge window. For a variety of reasons not delivered. Refused to return large deposit paid.
Raised complaint at Kilmarnock Sheriff Court. Successful outcome and deposit returned.
Chaotic management ( led by Mr Andy Martin)
Use at your peril.

"Happy Customers"

Mark and I are delighted with our new front door and side windows. The service we have received from start to finish has been first class.
The level of professionalism we have experienced from your three Installers Robert, Edwin and Bob has been exemplary. The care taken with our existing stone archway when they fitted our new front door was outstanding and much appreciated.
All works were undertaken in a timely fashion and dust sheets were used to fully protect our carpets at all times.
Your installers are a credit to your company.
Thank you once again

"Great windows, great service"

Really delighted with my new triple glazed windows. Great service from the fitters, minimal disruption, very clean and efficient workers. Superb job in replacing my windows. Would definitely recommend Andrew Wright Windows to others.

"Trying to buy a new front door"

Travelled approx 20 miles to showroom to be tended by the most unhelpful salesman ever in Irvine. Literally like getting blood out a stone .horrible experience

"Exploiting a disabled and vulbnerable lady"

This company should be thoroughly ashamed of themselves. My disabled best friend needed new plastic sheet roofing over an area in her kitchen. THe saleman had it made very clear to him that the light was so important. She was not shown any samples and the work was booked - having to pay a £500 deposit (April 2020). After a few delays, they arrived in December to fit. As soon as the first panel went up, my friend told them that this is not what she ordered - it was opaque, and blocked out the light. There are aparently 3 opacities to choose from. The builders told her the only option was to have them finish the job then take it up with Andrew Wright. She even said she would pay for the new material but not the man hours to fix it. Emails and calls were made and she was promised several callbacks over several weeks. None came. She was then told that she had to pay the balance before they would be able to look into it....... When my friend told them that she would rather hold some money back until the work was completed to her specifications, she was threatened with legal action and debt collectors if she did not pay. So she paid them! The price which I later found out about is seems to be extreme to say the least. SInce then, there has been no contact at all. I called myself and spoke with Maureen who asked for all the details in another email and that she would sort it out. The email was sent, giving them a fair further 7 days to get back to my friend with a resolution. This is more than 2 weeks ago.
Even if this company believe that they have done nothing wrong which is absolutely not the case, the way in which they have treated a disabled, vulnerable lady who lives alone is abhorrant and frankly criminal. She is now out of thousands of pounds and has a roof that blocks out the light where she sits in the day.
Making money is one thing but as a company you will never go fsar without any compassion and customer care.

"Thanks for a very good service"

Thanks for a very good service, even the salesman lol would go back again

"Shug and Gary installed our windows"

Shug and Gary installed our windows. Quick, professional job. You would never know they were here after. Great clean up job too.

"Just had my new door fitted today"

Just had my new door fitted today, out with my old council door, in with the new one, could not have gone better, Shug and Gary, were brilliant, first thing they did was introduce themselves, then spread a sheet on to the hall floor, then they got to work, 2 hours later, done and dusted!! No mess either, fantastic, I LOVE my new door, cheers guy's and thank you.