"Avoid, avoid, avoid!!"

Hands down the worst experience I’ve ever had with any company! Was charged for work that was never carried out; windows arrived damaged and took months to sort out. Fitters left cigarette ends, debris etc in our garden. Screws left in my child’s bedroom. Wrong door fitted backwards and they refused to replace it until we paid our outstanding balance. When we refused to do this we were sent threatening letters demanding payment. Threats to take us to court and that they were going to come and remove our windows. Their bully boy tactics were disgusting and after sales was non-existant! Did not matter to them that we had spent over £15K. Incredibly stressful experience, avoid at all costs!!!

"Terrible quality, terrible company"

My son and daughter in law bought windows and doors for a new house build. They arrived broken, damaged wrong sizes, wrong almost everything. The company are terrible to deal with, it took months to sort out and in the end its still the poorest quality product you can imagine, to add insult to injury the council inspection showed that the windows were supplied without trickle vents. I asked the company why and they said its because we never asked for them? they offered to " Perhaps" supply them at cost as a jesture of good will. Stay clear of this company they are fast to take the cash, slow to respond, they are agressive in the way they deal with you when you ask for things to be put right and seem completely non client focused. They supplied the doors with no handles, front door with no letter box and windows with no vents and resused to rectify. I even wrote to the MD but was told in a later phone call it was a waste of time as the MD just passes it to the managers to deal with! dont waste your money on a company with such a high negative percentage rating

"Two NO SHOW appointments"

Customer service post installation is shockingly bad. Twice the service engineer failed to attend despite assurances they were in the area or still to attend. I refused a third appointment and seeking advice.

"Many thanks to Hugh (Shug) and Gary who…"

Many thanks to Hugh (Shug) and Gary who did a super job fitting our new windows and patio doors. A lovely pair of hard working lads who barely stopped all day and made sure all was neat and tidy on finishing.
Andrew Wright are not the cheapest but as they say you often get what you pay for, thanks to all.

"I am very pleased with my lovely new…"

I am very pleased with my lovely new windows. Can honestly say everyone I have had contact with in the company has been pleasant, efficient & helpful. The fitters Shug & Gary have been brilliant. Two lovely guys who have worked so hard to minimise the inevitable disruption & worked around my husband who does not have good health. They could not have been better. If you are using Andrew wright request these two as your fitters

"New large window fitted"

New large window fitted this morning. Very happy with outcome. Shug,Gary and Kerr did the job . Very professional,clean and tidy work.

"Andrew Wright Windows… no thanks"

Andrew Wright Windows were recommended to us by a close family member who had received a good experience. So when choosing a supplier to fit our windows it made the process a little easier for us... and in a positive sense, the Andrew Wright windows (i.e. the product) is very good.. the pre-sales experience is good. The manner of the instalation team was polite and that's about it for the positive things.. in a negative sense a window had to be made up quickly (mid-instalation) as the measurements of the window were incorrect, despite the window being measured twice by 2 difference people! One day the instalation team had left for the day (in a hurry) and had left a crow-bar outside the property and had left the side gate and door to the property open (putting our security at risk from any opportunists). Other annoying things is that our newly fitted blinds in the living room window no longer fitted (meaning additional cost for us, as Andrew Wright (despite this being a bespoke fitting) don't accept responsibility for this - though the instalation manager had pleasure in telling me it's all in their terms and conditions - buyer beware. The post-sales team in the office are as polite as you might expect, but they don't go out of their way to help the customer. The installation manager in my experience can come over as aggressive and would benefit from a Customer service course - in my opinion.. Based on our experience I would not recommend Andrew Wright windows. There must be better out there...

"Shug, Gary & Kerr - a very professional team"

The guys arrived on time and completed the job to a very high standard. Great service from the fitters who left the working area in a very clean condition after their work. I would highly recommend the team of Shug, Gary & Kerr who went above and beyond to ensure I was satisfied with the install.

"Fantastic windows and service"

Replaced all of my single glazed sash windows, Andrew Wright was the most competitively priced and had the shortest turn around time. They were very attentive throughout the process, as I had a listed building they were able to provide me with evidence for when I applied for Listed Building Consent. The installers were very quick, tidy and courteous. I was accidentally given the wrong keys for the windows so I rang back and they sent someone round immediately with some more keys. I would definitely recommend both the windows and the service.

"Excellent service and product"

Excellent service and product. Was looking for a new curved window, Craig the salesperson was great to deal with and Gavin surveyor was very detailed and helpful with the options. Product fitting was great with no issues and love the new look.