"Very pleased customer"

Very nice sales staff no pressured sales work done professionally and staff very friendly and reliable they left no mess and the job was finished to a high standard

"New Front Door"

The actual fitting of the door was first class. Very friendly and hardworking tradesman who did a great job. The only negative was the administration side/customer services which was extremely poor. I was unable to contact them for weeks to find out the installation date, which should have been late February. When the date was finally confirmed it was then changed. Installation did not take place until early April in the end.

"Deposit not returned"

Deposit not returned - I placed an order with the company on 22nd March and paid the 10% deposit (£473) However the following week due to personal changes I had to cancel the order, I followed the process and cancelled my order on 25th March. They confirmed they would send me my deposit back.
After 2 weeks of no money I rang the sales team and they claimed the lady who processes the payments was on holiday and that it would be done the next week.
Again the next week still no money when I rang the sales team again and they informed 'oh payments can take 28 days'.
I waited another week and again challenged where my money was this time they said that they would speak to the director when he was back in the office and get back to me.
A week later they still hadn't got back to me.
Its now been 6 weeks and I rang again yesterday and apparently the lady that processes the payments is off sick and that they would look into and get back to me. Still waiting for that call...... and my money!! Funny tho that each time I ring all the information they need from me is my postcode to look at my account and see that they still haven't paid me deposit back.
The customer service is appalling and goes against the consumer rights act. Nobody should have to wait over 6 weeks to receive money.

"Appalling Service that cost me time and…"

Appalling Service that cost me time and money

I do not normally write reviews, but I just felt I had to warn others of the poor service of this company which cost me time and loss in money which I do not want others to go through.
Towards the end of last year I contacted Smiths Glass to replace my conservatory before Xmas (2018). Upto the point of signing the contract the company was very professional, however once the survey was done, and a 10% deposit of £1200 was paid then everything went silent. Over the following 2 months I regularly contacted the company but was passed onto different people who would then say someone would get back to me. All I wanted from them was an installation date so I could make arrangements - it was that simple and yet they could not give me a simple response. In the end I had no choice but to back out and cancel an order or which I was being given no date.
The company only returned £1000 of my deposit and kept £200. This was on a technicality that I had backed out and they needed to recover their costs. The irony of this is that I was begging them to give me an installation date.
I cannot comment on the quality of the company's work or their products as I never got to see either..... but what I can tell you is that any company that treats its customers in this way does not deserve the business. Having read many other reviews on here, I can quite honestly say that I feel lucky that I did not go ahead with Smith Glass for the installation, as it could have been a nightmare! I will let you make up your own minds.

"Very satisfied with the work and…"

Very satisfied with the work and product. Would definitely recommend to anyone.

"Excellent product and high quality…"

Excellent product and high quality fitting by people who really knew their job

"Product good but terrible customer service."

The product seems good and installation was good also. But, admin. and organisation is terrible. I phoned several times and got an office closed message even though during dictated open office hours. Using the 0800 number, I was asked what number I had dialed and was told this was incorrect although it appeared on all paperwork and the same message came up. On installation day, the fitter arrived and did a good job, except he told me the central panel of the door had not been delivered-I should have had a phone call but didn't. He had to put a temporary panel in, which didn't fit, had no letter box and no knocker. Luckily the next day, I was told the proper panel had arrived and it was duly fitted, but had come without my requested knocker and spy hole, so therefore incomplete. Do deliveries actually get checked against orders before they are sent out? I therefore will need a third visit to finish the job. Although the staff are polite and try to help, it seems the general organisation is chaotic. Messages left on phones should always provide accurate information as to why there is no response.

"Product very good fitters excellent…"

Product very good fitters excellent only one grumble asked for sloping roof over bay said cannot be done on park homes intact nearly all homes that have bays have them which Finnish the look of them off

"Ok turned up on time wrong glass in…"

Ok turned up on time wrong glass in door but did put right finishing touches bit slap dash

"I WILL NEVER USE THEM AGAIN"

I have signed a contract with Smiths Ltd on 8th September 2018. Following this survey took place and drawings were completed and emailed to me for approval which approved via email on Tue 25/09/2018.

In November I have tried to call installation team to tell them I am ready for the installation and possibly I called 30-40 times and left my number (between beginning November – beginning December) however I haven’t got any call back from anyone. I have also contacted Sale guy who signed the contract and explained the situation however he couldn’t get installation team to call me. Beginning of December when I called installation team finally they said my file is with sales team but when I called sales team they referred me back to installation team. I kept calling every day and finally installation team said their site manager need to re visit the site on 8th of December and I met site manager on 8th December at my house.
Site manager said they can’t install the conservatory roof as shown on agreed survey drawings / contract because they underestimated the cost and there will be additional cost of approx.. £1200 - 1000 which I wasn’t expecting. I expected their surveyor to pick up any issues in September and let me know if there are any issues but he hasn’t mentioned anything that time.

I have asked them to install my conservatory as per agreed survey drawings and agreed contract however installation team asked additional fee 3 months after survey drawings which didn’t sound right to me. I have contacted site manager after his visit but he hasn’t got back to me. I have also written couple of emails to service and sales department but received no response.

I have called installation team on Monday (7th of January) and they said my file transferred to Sales . When I called Sales (7th of January), they said they need to do some checks and get back to me. They called me Monday afternoon(7th of January) and gave me shocking news that Smiths cant do glass roof for my conservatory because of the health and safety reasons, however they can do plastic roof which I definitely didn’t want . Smiths survey drawings and contract clearly stated “Blue K active glass roof panels”. It was really shocking to get these words from them 4 months after signed contract.

Following my telephone conversation with Sales (7th of January) I requested my deposit as clearly they were breaking our contract agreement. However Sales said to me they need to get approval from directors as they may not be able to refund my deposit in full which is another shock for me. I wasn’t the one breaking the contract, Smiths were breaking the contract agreement. They returned my deposit on 21.01.2019 by they deducted £71 without any reason.

I would recommend you to avoid using this company because:
• Trying to contact them is very stressful and you don’t get any response from them.
• My conservatory installation delayed.
• They have terrible aftersales team as they are not responding to customer calls and emails.
• They ask additional fee 3months after completion of survey.
• No one apologized to me and they definitely don’t treat their customers well.
I would give them zero star!