"Quick"

Quick, Simple and no hassle at all

"Brilliant company to use"

Highly recommended this company to who looking to change their window and door. Surprisingly cheap price compare to other company. Good quality material and excellent customer service.

"This is the second time we have used smiths."

This is the second time we have used smiths once for windows and doors and now for fascia and guttering.

Both times they have been brilliant from start to finish. Salesman answers all questions brilliantly explains everything clearly. The price was also excellent for the windows and doors they were at least half the price other companies had quoted us. The fascias and guttering was also a great price and they did a deal for repeat customers. When the workman turned up to carry out the work they was polite and on time and explained what they was going to do. They got on with the work and finished sooner than we expected and cleaned up as they went along. We are really pleased with the work that was carried out on both jobs and would definitely recommend smiths to anyone.

"I got excellent service from Paul …"

I got excellent service from Paul and Danny .I am very pleased with their works very neat ,professional,polite and cleanliness . A big credit to the company I am very pleased with the quality of the windows that smith supplied and installed , I will not hesitate to call for future work.
khemraj

"Excellent job"

I’ve just had my new windows and doors fitted by Smiths glass. I must say they have done an excellent job. Very clean and tidy. They are building my conservatory at the minute and it seems to be coming along nicely.

"Upstairs Downstairs"

We had all upstairs windows and cladding replaced. Very quick and efficient service. One damaged glass unit was quickly replaced (by the cladding team). The scaffolding arrived a bit late on Day 1, and the company did not collect until a week after the job was finished, despite Smiths asking them to collect sooner.
Now waiting for an install date for the downstairs windows, which includes a large bay to the front.
Would definitely recommend.

"Work done was of a very high class"

Work done was of a very high class.
Had to be delayed a day due to severe winds. But was glad they did that.
They tidied up well after too. Would recommend to anyone.

"Disappoionted"

In reference to the review I posted yesterday (below), the reply I received from Smiths is incorrect. Please be aware that since yesterday as per their reply I have been trying to contact Mark via telephone and email and have still not had a response. I am still waiting.

They say they are keen to have this resolved, this is factually in correct and there was no mis-understanding regarding the appointment.


All, here is my story. I've had to now leave a poor review after trying numerously to have my Porch completed.

Quote received in June 2018 for Porch to be completed in October 2018. Its now March 2019 and my Porch is still not completed.

There is damp on the inside wall, the plasterer plastered over the electrics so no light, the guttering has dropped and with the windy weather is barely up.

I have rang and sent numerous emails and the message I always get is, your message has been passed on to the relevant person.

I have been told there is no manager overseeing the work which is a poor excuse for not completing the work.

I have been let down more than 3 times on appointments for example a builder was meant to arrive on Saturday 9th March to complete all the work and no one arrived with no notification. A whole day of waiting around. So no consideration for customer's time. I've not received a call today either to confirm why the builder didn't arrive or an apology.

I am extremely disappointed and hoping that by leaving this review, senior management will get involved and have my porch completed!

Sadly its not about the money any more, its about the poor customer service and standard of work completed.

"Excellent products installed by very…"

Excellent products installed by very competent fitters

"I am replying to the answer I received"

I am replying to the answer I received from Smiths Glass Ltd on the 18th January. I am still not happy with the answer I received. I asked for my deposit of £500.00 back as nothing had been done, your answer ""it was used for work carried out by applying for planning". Nothing was done, it was never on the portal. I was told in your reply that it was difficult as there were people in block of flats on income support. Where did you get that from, clutched out of the air I think. There are only 4 flats in the block I own the two at ground level another gentleman owns one of the top flats, we are all mortgage free and the Leaseholder owns the last flat. I have since gone with another firm survey was completed, been on portal since Jan 28th Letters gone out to residence in area all within one month. On asking neighbours if they had a letter from council last year they all said no. I am a pensioner and cannot afford to give money away so I have no hesitation but to start proceedings against your company for refund of said deposit and also for anxiety and stress which I had for the whole of 2018 wondering if I was ever going to get a conservatory. Looking at your reviews since I submitted mine there are still a lot of unhappy clients so nothing has changed since you sacked employees. I have written this reply as a review as it seems the only time anyone at Smiths can be contacted.