"Your Richard Sawyer is an exceptional. employee"

Richard could not have been more helpful in the way he assisted me. . It is the first time I have had to arrange travel plans. My boy friend always did it. Richard was very patient with me as |I wrote everything down that he was conveying to me.

There is another employee of yours who was equally helpful. I could not find where to go to get a print out of tickets. He walked me through all the steps . Bravo on him.

"Sharon Smith the best cruise agent ever"

Sharon Smith (ext 351) has done a super job for us for a number of years. She is very well acquainted with all of the destinations we have booked with her in the past. She always tries to get us upgrades from the cruise companies. On 2 past Alaskan cruises she was able to get us upgraded from a mini-suite to a full suite. Sharon also gets us the best cabins within the category we select. I am guessing that we have booked over 12 cruises from her. Many times we have traveled with other couples. When we compared experiences; Sharon with Cruise.com always came out ahead.

"Our agent did an excellent job booking rooms for a group of 12"

We booked a large family cruise for 12 people (with 7 minor children). Our agent, Edison, worked tirelessly to keep all our rooms in the same vicinity while making sure we received all available perks and incentives. Also got us the lowest rates possible. That is why we always book through cruise.com

"Booking with Cruise. com"

Booking with Cruise.com is always a great experience. Patty is a great customer service person and it's always a joy to get to work with her.

"Excellent service"

I was extremely pleased with the quick response to my calls and to my questions. I booked both cruises with the same agent because I had been so pleased with the first booking.

"agent responds time"

1. Agent needs to reply with complete detail explanations in timely manner.
2. Requesting to update incorrect name didn't resolve even after 2 to 3 emails asking to update.

other than that, very satisfied with the service so far.

"Great Experience with my cruise booking with Victoria W."

It's our first time to book a cruise with Cruise.com
I don't know if all customer reps at Cruise.com is like Victoria. But if all of them are half as good and professional as Victoria, you will be very pleased.

Victoria treated us with respect and listened to all our requests. She made sure that all our questions were answered, and all our concerns were addressed.

Thank you so much Victoria. Looking forward to booking our next cruise with you again.

"Very Professional and Helpful"

Our agent was very professional and helpful. All of our questions were
answered in a clear manner and to my satisfaction.

"Cruise.com gave me the best deal"

This is at least the second cruise I have booked for my wife and me. Cruise.com offered the best deal I could find. Keep up the great offers!

"Warning - Cruise.com does not honor written terms for on line bookings."

Shortly after booking our cruise on line, and having paid for it in full, we received their e-mail request to call their office to pay additional US $20. Not willing to argue for this sum, after having already booked non refundable flights, I called requesting also confirmation for for the promised $100 on board credit.
I waited 25 minutes on a long distance phone call, but the lady neither answered nor called back, as she promised.
After two e-mail requests they reacted: "Due to International regulations we cannot honor any discounts or promotions"..??!!!