"Elli-Mae helped us alot with free agent…"

Elli-Mae helped us alot with free agent and how to go about with the expenses reciepts input into free agent. She was very patient and helpful.
We would recommend Elli-Mae and clever accountant to everyone outthere looking for help and advise for sole trader

Many thanks Ellie-Mae

"AVOID AT ALL COST"

AVOID AT ALL COST. I was with them for a whole year where: I got fined because they didn't present my documents, they ghosted me constantly, they won't give me the data that I have so I can change companies, and ALL the VAT returns were wrong.

"Helpful"

Hussnain is very helpful

"Charlie have been very supportive and…"

Charlie have been very supportive and helpful

"Good service and approchable"

Tabarak took over my two business accounts couple of year ago and since then its been smooth sailing.
He is approcahble and knowledgeable. I am quite happy with his support. Would recommend them.

"Professional advice and guidance"

Professional advice and guidance provided by Adil as always who I heavily rely in for the best tax report.

"Tabarak has been taking care of my tax…"

Tabarak has been taking care of my tax affairs for a number of years. Super professional great support.
Thanks
Marcus

"Samantha was very professional and…"

Samantha was very professional and pleasant. She provided all the information I requested in a clear and understandable way.

"Clever Accounts are an excellent team…"

Clever Accounts are an excellent team to work and have invaluable when its time to deal with annual tax returns. Highly reccommended!

"No No No"

I initially had a positive experience for the first two months, but things changed with the new accountant.

I found it challenging to spend a significant amount of time reviewing HMRC documents and highlighting discrepancies to address issues that arose, especially while paying for accounting services. It would have been better to consult a supervisor if there were uncertainties.

Despite having email records from the previous accountant, who provided clarity, the new accountant has given conflicting information. This has led to two months of confusion and wasted time.

I believe the newly appointed accountant could benefit from further training in accounting principles and professional communication. There seems to be a reluctance to seek guidance from supervisors, even when I pointed out discrepancies regarding personal allowances.

I have spent considerable time on HMRC documents and provided evidence to show that the new accountant's statements were incorrect, especially after confirming multiple times that personal allowances couldn't be claimed. This turned out to be inaccurate.

It is concerning that there was such a strong insistence on this point despite receiving different information from another knowledgeable accountant.

As a result, I now feel the need to seek assistance from a different accountant, as I have concerns about the current service. Thank you for your understanding.

I submitted a complaint to Clever team manager on December 9, 2024, and have yet to receive a response from Clever.



********UPDATE*********


Received a email on 3 Jan 2025 form Amar Mahmood who introduce himself and responsibility for the matter.

I Replied email and point out all the issues on 3 Jan 2025

NO ANY REPLY FROM CLEVERACCOUNT (10 days)