"Product arrived on day scheduled with a…"

Product arrived on day scheduled with a window from 8am to 5pm and the product arrived just after 3pm.
Palate was dropped outside residential building which was a surprise but it was all in order and no damage.
Might be better in future to offer a more efficient tracking for delivery as it would have been challenging if I were not present for delivery of 10 packs to an elderly vulnerable residence.

"Faus Laminate Flooring"

Good communication and an excellent product, I would buy from this company again. The delivery cost was quite high but then it did arrive very well packed and on a pallet. Highly recommended!

"This is the worst company I have ever…"

This is the worst company I have ever had the displeasure of ordering from. Their customer service is horrific. They gave no options on delivery so we had to ask a member of staff to wait in for the flooring costing us their salary and a day of productivity, costing us £350. We were happy to do this but the flooring never arrived. The website says they are open until 8PM but the lady on the phone said that everyone had gone home, she couldn't access the system, and "I don't know where you got the idea from that they are open until 8!". I emailed and explained that I was only available until 9 the following morning but no response or call was made, I had to call again. The lady on the phone this time was very helpful and put me through to the boss having told me that my order would now arrive on two different days! At no point did anyone make an apology until I asked for one! The boss Danny Deacon was defensive and rude, I have a recording of some of it as my partner was so shocked by the attitude of the owner who tried to blame the lack of apology on me saying too much. Needless to say I have requested a refund and will not be using Deacon Jones again!

"Product seems good so far"

Product seems good so far. The only negative would be the damage to some of the boards. Unfortunately as I didn’t notice the damage until a few days after delivery, the policy states damage needs to be highlighted on delivery.

"Was a day late my 1st order but other…"

Was a day late my 1st order but other than that, spot on

"Beautiful laminate"

Beautiful product, better than it looks on the website, speedy delivery and very good customer service.

"Fab Company"

What a lovely company and lovely people who work there! So helpful, extremely polite and very professional! A pleasure to deal with! Would definitely use this company again

"Great service got exactly what I needed…"

Great service got exactly what I needed to match with existing flooring. Would recommend Deacon Jones and use them again

"Really pleased. Recommend"

Can't really fault them. Delivered on time and product was as depicted. Would have been absolutely perfect if delivery driver helped bring it in... but then he probably had more deliveries on the list.
Great flooring, good prices. Most likely will return to look at their stock in the future. Thank you guys. Much appreciated.

"Good quality service"

Good quality service. Fast reliable and quality products.