"Very easy to switch over and kept upto…"

Very easy to switch over and kept upto date with the change over.

"I had an online chat with Sam"

I had an online chat with Sam. She gave me two different tariffs to choose from detailing the savings I would make on each. I chose the one I wanted and he or she changed me over. Simple as that!

"Review of Eco 7 chat only"

This is purely a review of the chat experience on the Eco 7 website.
I wanted to change tariffs, but there was no obvious way to do so without contacting Eco 7, so I used their chat.
Whether 'Fahra' is a bot or a person, my request appears to have been dealt with quickly and politely and without jumping through hoops.
I hope the tariff change is as smooth as the chat.

"Mixed!"

Did seem very straightforward. Farha quickly changed my tariff through a quick on line chat session, but now the website has gone down...

"Seamless"

Clean, modern and responsive website. Way less clutter and easier to find information than with other energy supplier's websites.

Switching process as simple as filling out a form and clicking send. Immediately sent a PDF of tariff information.

"Just switched to Economy Seven"

Just switched to Economy Seven. So far the process has been easy and very straightforward.

"Just a few steps in the process of…"

Just a few steps in the process of switching. Straightforward and easy to use.

"Smooth Switch"

Mostly (or even all???) done online, switch to a cheaper and greener provider. Smoothly working website.

"We had an issue with our Gas usage"

We had an issue with our Gas usage. Sam pinned the issue down very quickly. I am confident it will now be resolved.

"Very easy switch"

Very easy switch