"The product is quite good"

The product is quite good and the customer service is well quality

"Avoid OSIM uLove"

OSIM offered a great range of trusted products over the last decade. That was a comment of last decade. These days, it can no longer be rated the same way.

I have my relatives and friends in Singapore and Malaysia who highly recommend this brand to me. I have personally tried the product in Singapore and it was a great experience. However, they are not reliable, at least you have to avoid uLove. Yes, you are right, that is the chair with Andy Lau and JJ Lin in their advert.

This brand has fundamental design and quality control fault. This is the brand I owned since July 2018. I was convinced by the sales guy about the stability of this product. I was told that the OSIM product barely breakdown. Customer who owned OSIM massage chair in average has 10 years without service or maintenance. That is a complete lie at least for uLove in my case.

I paid £4.5K to own the product for 3 years now and it has been breakdown 4 times. Luckily for the first 3 times, it was covered by 2 years warranty which I demanded at the point of purchase. I was then unlucky to have the chair breakdown during Pandemic (the 4th time) and received no service for 9 months. I raised my concern to Singapore Headquarter but getting no response or attention. I understand the circumstance of Pandemic would cause delay of services or repairs; however, what I can’t understand is I have received no response from Singapore Headquarter on my complaints. The pandemic would cause a delay to repair but can’t see that can be a reason for not responding to an overseas customer’s complaint?

Waited for almost 9 months and finally having had to pay a cost to repair last week, I am now waiting for what next issue I will be facing from uLove. I will give myself another 6 months or so for another update to this review.

Long story short, if you are looking for a massage then avoid OSIM. if you are a UK based customer and looking for a massage chair then OSIM is a NO NO. If you are a OSIM supporter and must go for OSIM, then avoid uLove. Believe me or not, after these years of hassles and having to spend £4.5K for a chair that is not working, I have now stopped watching Andy Lau’s movies and stop listening to JJ Lin’s songs. Apparently, that is the one way to ease my pain.

Last but not least, I sincerely urge the Headquarter in Singapore to consider recalling this product due to its unsubstantial, instability and high maintenance cost. And please give more attention to overseas customer support. We don’t get the chair for free.

"I bought a uCozy 3D Shoulder Massager…"

I bought a uCozy 3D Shoulder Massager from Osim and it’s very good. My husband loves it and order two more for our friend.

"We were looking into buying a massage…"

We were looking into buying a massage chair & contacted OSIM. David contacted us quickly via WhatsApp & were able to answer our queries. He then arranged a time to ring us to talk through possible deals. After a discussion we agreed a deal & was sent an email to confirm the deal & a link to raise the order etc... We were very happy with the whole process & am now waiting for delivery.

"USqueeze 2, small yet powerful!"

Because of this covid, I bought a new foot massager, the USqueeze 2.. This small foot massager packs a heavy punch but only pity is that I still prefer the old Osim foot massager as to this. Those were so much more comfortable and felt like real massage. This felt a little painful to me but I couldn't be more please though~ Where can you get a foot massage in times like this!

"Amazing"

So amazing and simple to order. Cannot wait to use this.

"Awesome 3D should massager"

I have received a 3D should massager as gift from my son and I must say that I have been so satisfied with the massager that I use it daily both for the should/Neck and upper let,
This is really the best massager that I ever had and strongly recommend it...

"I love them"

I love them. I can just sit and relax 😴😊

"Kudos to David H at Osim UK"

I have been looking to replace my faulty Osim uPhoria Warm Leg Massager and saw the uSqueez 2 Leg Massager. I have approached David H at Osim for possible repair of my uPhoria and also more details of the uSqueez 2. David was very approachable and he had been of great help in assisting me to choose the uSqueez 2. Very happy with the new massager and also very happy with the customer experience from David.

"Loving our second Osim chair"

We had an Osim iMedic chair for 17 years, when we bought it they promised that it would last a good long time, and require little to no maintenance and they weren’t wrong.
We decided to upgrade to uDevine V as we understood the technology had advanced since we bought our chair. The chair arrived a week ago and it lived up to its expectations and beyond. The programs are brilliant, and it was delivered with great care and attention to detail.