"I sincerely thank Gareth"

I sincerely thank Gareth. Gareth professional introduced all the massage chairs to me, and patiently assisted me to choose the right chair. He was so patient and helpful. He made me feel comfortable.
Also I wanted to thank the OSIM delivery team. It took within a week from purchasing to delivery. They patiently taught me how to use the chair.
I am satisfied with the overall service provided by OSIM.

"Really good product and friendly sales staff!"

We bought from the stall in the Trafford centre and Gareth was so helpful and friendly. He let us try all the models, giving us his honest opinion and experience with the chairs. Right up to and after delivery Osim kept in touch with us to let us know the timeliness of our delivery and that we could reach out if we had any problems or questions. We received 2 lovely free gifts as well, and we absolutely love the uDevine we bought!

"I sincerely thank Donald Tong"

I sincerely thank Donald Tong, the salesperson. I didn’t have enough time to visit their physical store to try out the massage chairs. I made my selection based on the information on their official website and Donald’s detailed explanation. He professionally introduced multiple products to me and patiently assisted me in choosing the right massage chair.
Also, I want to thank the Osim delivery team. The day after my purchase, they informed me of the delivery time. It took less than a week from the purchase to receiving the product. The two delivery personnel were very professional and polite, and they patiently taught me how to use the massage chair. I am very satisfied with the overall service provided by Osim. Cheers

"Good customer advice from Mai/ Naseef"

Good customer advice from Mai/ Naseef

- good advice and very knowledgeable to explain different massage chairs

- really considerate and understand our needs

-very quick response on site and also via WhatsApp

- good delivery service from Chris’ team

Thank you Team OSIM!

"I recently purchased a set from…"

I recently purchased a set from Westfield and must praise the superb service from Natalie.

In fact, I was going to walk away from poor initial service from other staff and was going to leave a 1* from the body language of other staff ; I work with vast number of staff in my line of business and it wasn’t the right approach. Natalie corrected the situation swiftly and exceeded expectations.

OSIM : give Natalie a raise and keep her on a senior role and train the other lady on duty.

"Unfortunately to leave a 2 stars for…"

Unfortunately to leave a 2 stars for OSIM and please consider my stories carefully before you decide to buy a message product with them.

Overall the star is come from below sectors

Chair: Udivine2

1. Price - 2 star
2. Feature - 2 star
3. Quality - 2 star
4. Service - 4 star (actually is 5, but I gave 4 to be final star because their follow up after my feedback)

If you interested of the stories, please read following paragraph and you will know why.

To be honest, at the beginning I feel the services is great from the Trafford centre by Gareth, no matter I know someway I can use more cheaper price £4480 for one udivine2, that included a 2 free massage products for shoulder and eyes. Gareth offer me a old price which cost £4880, extra 1 year full service (totally 2 years), free a usqueez2 foot massage machine, and free of charges to make an 70 installment for the chair, therefore, I decided to buy from their store directly. More, the delivery team also is amazing, they delivery the product on time and extra care to move the chair into your house, just a little mistake that they forget to delivery the usqueez2 on the 1st udivine2. Yes that is the 1st one, because it malfunction, so they replace another one on next week.

Price - 2 star
Compare with a lot of brand which selling massage chair in UK, you know £4880 is not the lower price of this kind of product. But compare with the features and function, in my opinion, that would be over priced for the chair. You can easy to find some chair with same feature or more that only cost you around £2000

Feature - 2 star
I place an order that cost me £4880, but the chair without profile setting. Profile is a simple thing and you can easy to found on a lot of personal product, even a £10 scale. But that feature is not able on a massage chair that cost me over £4800. And the chair is not user friendly at all. It would detect your shoulder every single time when you start the chair, you have to turn on bluetooth every single time when you start the chair, you have to "HOLD" the button to adjust the chair, like lay down to zero gravity, or lift up the foot part, or reset to original position, but the button always suddenly no response during the adjustment, like you released the button but actually not. It only allow you to store 4 download program, 3 stared program by OSIM, that mean you cant change it, or 1 normal massage program. Their have few normal massage program, but you only can download 1 of it. If you want to change, you have to turn on the bluetooth of the chair, open the app and connect to the chair, and use half minutes to download another program, it quite annoying.

Quality-2 star
1st chair, it got malfunction of the heating.
And compare with the 2nd chair, I found few things issue on it.
The controller, you have to press a bit more harder on the 1st chair.
The shoulder detection, 2nd one is more accuracy than the 1st one, I have to adjust the shoulder position everytime when I start the program on the 1st one, otherwise, you will hurt your shoulder because the position is incorrect.
The download program, the 1st one have one downloaded program, but 2nd one not, the download tap is empty.
It quite suspicious to me they send some refurbished chair to me no matter they explain because they will test it before send to customer. But this reason to make me more concern they have no normal procedure to make sure the product is work, their back office team might work like a cow boy. If the 1st one is not a refurbished, and it is a NEW chair, it also make me concern of the quality because it malfunction on heating and shoulder detect.

Service - 4 star
I would give 5 star for Gareth and the delivery team, but I deduct the star to 4 because the after sell service no any action to satisfy or compensation for their product make disappointing to the customer, and that is a luxury product.

Over all, I only can give a 2 star on it.

Thanks everyone for their patient to watch my whole comment and hope it would help you to make decision to buy anything from OSIM UK

"Great customer service and professional…"

Great customer service and professional delivery team.

"Mai - Osim Trafford centre"

Mai did a fantasic job by assisting us to choose the right chair. She was extremely patient and nice, she was very knowledgeable of the products and let me tested different products again and again. The chair that I bought is fabulous and worth every penny. Delivery service was good. They contacted us before the delivery date and provided us a plan of how to move our chair upstairs. The customer service is excellent, we contacted them for questions about our product and they responded rapidly and explained to us very patiently.

"Natalie"

I recently purchased a massage chair and had the pleasure of being assisted by Natalie. Her service was outstanding—she was not only knowledgeable about the product but also incredibly patient and attentive throughout the entire process. Natalie went above and beyond to answer all my questions and made sure I felt confident in my purchase. Thanks to her, the entire experience was smooth and stress-free. I highly recommend both the chair and Natalie’s top-notch service!

"Great Experience "

Gareth was absolutely fabulous he took his time and went through every feature of the chair properly with me, i had a fantastic customer experience!