"Worst customer service"

Worst customer service

I purchased a massage chair and I have yet not used it as it’s faulty. OSIM are not answering my emails and messages and avoiding solving this. I contact customer service and it’s an answering service only who can’t transfer calls and just takes details and passes message on/ I have yet to receive a call back.

"OSIM has the WORST"

OSIM has the WORST, I repeat, THE WORST after sales service! The Game Chair I bought has failed less than a year, and since September 2022, I have contacted their VIVA city Kuching outlet at least 6 times, finally a technician came on 6th October, and suspected adapter issue. Till today, Nov 26th, no one has contacted me, and when I finally reached that technician, he has resigned. Please help to forward this message to the PIC cos even their hotline or customer service line is IRRESPONSIVE.

"Bought a Usqueeze last year and as soon…"

Bought a Usqueeze last year and as soon as it reaches the end of the warranty - the machines’ calf function does not work at all. The reflexology part makes a strange clicking sound. Called CS, emailed them, left message on website - no response!!! For this amount of money paid - you would expect it to last much longer.

"Poor Aftercare Service"

Hi,

Great chair. However the worst customer aftercare service. I have rang at least 5 times left messages, what’s app texts, emails etc and no one rings back it’s been over a month to get some repairs done they used to have good service but with new management it’s gone seriously downhill !! AVOID at all costs!!!

"Ordered The Osim Uthrone a few days…"

Ordered The Osim Uthrone a few days ago. Chair feels unconfortable and small so i want to send it back. As soon as i start a conversation about a refund there is no answer anymore. Very terrible customer service.

"Honestly great customer experience"

Honestly great customer experience. Rapid delivery, trackable shipping and good quality product. Wife was happy!

"Arrived broken haven't had a reply…"

Arrived broken haven't had a reply since sending in proof and now raised a dispute with my credit card, terrible company and service, on reply to my review from the company I have all screenshots of our conversations regarding the broken item. Which I can upload?

"This company is actually really good"

This company is actually really good, they gave us the best quality massage chairs and mats which really helps my shoulder after my crucial work out

"Was very good customer service and very…"

Was very good customer service and very polite will use there product more ofter

"I have purchased ubrush and it’s just…"

I have purchased ubrush and it’s just so amazing. Very happy with the product.
The customer service is also great !