"Safety Hazard"

I spoke with multiple Rustica agents before custom building an office to fit their corner barn door system. I spent a significant amount of time on the phone with these agents to ensure that all the details were worked out. After installing the hardware and doors we found multiple issues with the design of the product and hardware, that prevent it from working properly. After going back and forth with customer service representatives for SIX months, the company finally determined that they sold me a system that does not work and is a SAFETY HAZARD. They told me (in writing and over the phone) that I would be issued a full refund. It has been a month since that occurred. I have contacted them FOUR separate times in the past month, asking about my refund and have not received a response. Do not do business with this company. Their products are over priced and do not work as advertised.

"Never going there again"

It took over over one hour for our food to arrive. But the food was still decent. The portion sizes are appalling. The bathrooms look like they haven't been attended to ever. My daughter got 6 chips with her meal. I will not be going there again. I rated it a 1 star because there wasn't an option for 0.

"Terrible product, poor customer service. A total scam."

If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!

"Customer Service was entirely missing…"

Customer Service was entirely missing and I should have known from the lousy photos on their website what I was getting myself into. It's a super expensive item for a plastic trim with bristles but the pictures featured on their site never give you a really good idea what you are buying or how to use it or what tools you will need or even installation diagrams or instructions on the ACTUAL website. I sent them a text from their website, never responded to me. Turns out if you need to trim the bristles you have to use "linesman pliers", who the hell has those laying around at home??? You're not given instructions on how to use these oh so very special pliers that I just spent about $60 on and trying to trim bristles with these pliers feels nearly impossible. For such an exclusive product, that information should have been made available ON their website as in: telling you the tools you might need, showing what the actual sweep looks like, how to trim the sweep itself and it's bristles. It comes with these tiny printed instructions, no pictures, not much else, you are kind of left to figure all of it out yourself. Trimming the actual sweep to size and installing it was the easiest part. What they mean by "linesman pliers", how to use them, what you have to crimp, all that should have been put in a video on their site or at least feature a diagram on the website. I asked why I couldn't just use scissors, guess what? I never heard back.

"The customer service is AWFUL"

The customer service is AWFUL. Their website is vague and makes it impossible to order the correct door. After spending $3400 on a custom front door, it arrived without a frame and they did nothing to help fix the situation short of telling me I need to pay them another $400 for misc lumber to get it installed properly. THE WORST customer service and so much for the so-called "satisfaction guarantee". Will never order another door from them and I am a designed and GC.

"Besides awful customer service at purchase a year later thousands of dollars door is just flaking paint off"

I left a bad review last year when we got a damaged door and they refused to help us properly. Now a year later a door that's over $2000 isn't even properly coated and paint is just chipping off. This company needs to close they are stealing people's money.

"Customer service is excellent"

Customer service is excellent, even 2 1/2 years after my hardware was delivered. Massive delay on install and they were still super helpful. Hardware worked perfectly. Looks incredible!

"Do not get a door from here...."

I am trying to figure out where to buy my front door and am in the beginning stages. I saw an inspiration picture and texted it to them. I asked if they can make a door like that and I gave the measurements so I can get a quote. I received a text stating "Thank you for your interest in Rustica and Artisan Hardware. We are excited to assist you with your inspirational project. In order to present a design to our team we require a $500 design deposit. If the team decides not to move forward with your door then that will be refunded"
I texted back "That is ridiculous!"
I am so glad they gave me a warning sign right away!! I am sorry for the people that had to learn that this company is terrible way too late!

"OMG - RUST everywhere on an exterior door - 4 weeks installed"

OMG - I agree with the lady from Colorado
I spent almost $10k from this company
The Doors came and on the face of it are beautiful
2 side lights , cottage exterior doors
Within 4 weeks of installation my contractor pointed out RUST
Everywhere - 60% of the metal is rusted
I’m in San Francisco For gods sake
It never snows and we had 2 days of rain
It’s May 7 and they were installed 4 weeks ago
This Portico warranty disclaimer is BS
My neighbour shave metal doors for years
Nothing to do with Porticos
This is bad workmanship / not properly sealed or not sealed at all
This specially is an exterior patio door to the back garden
Huge - 108” width
I’m hope Rustica will honor its product, i will be calling them 1 st thing tomorrow - Monday May 8 2023


Today is Monday May 8th - noone has called me from Rustica. They have passed me onto a sales rep.
They are emailing to claim I chose the wrong door - not steel but should have been Aluminum - San Francisco it rains so steel is not good - complete nonsense. The doors have not been on for more then 1 month with 2 days of rain - its spring not winter.................I just cant believe this.

"Avoid like the plague"

Avoid like the plague
Cheap metal Rusts out quickly
Have 3 doors
2 a little over 18 mon
I around a year
The rust is really bad and when I called in it was just sorry you are out of Waranty
If you’re thinking about buying a steel door, Try Pinky’s
Rustica steel doors suck.