"Asked for help through the messaging…"

Asked for help through the messaging system. I wanted to make sure a door I was going to order would work with my measurements. I sent the sizes I needed. I sent them measurements and they sent a rude comment back to me. They stated we are not there with you Melissa so we can't give you measurements. I said I just sent you measurements, and then they asked if I am a contractor, I said yes. So I sent an actual photo of the measurements my carpenter took. They responded, are you not the contractor? I said YES I am the designer and this is the measurements my carpenter took. I mean what a dam run around!! They just lost a sale.

"Ordered custom pre-hung door"

Ordered custom pre-hung door. Paid a premium price expecting premium product. Door arrived in non watertight crating. Door and frame were wet but not ruined. Door had imperfections in paint finish and sloppy caulking. CSR said imperfections were expected and asked us to get a written quote from our contractor to fix the leaked caulk. No contractor will write something like that up. After taking a defensive posture (what not to do - CSR 101), they ultimately offered us a 10% discount on the door. No thanks. Fix your operation or quit promising 100% satisfaction if you cant deliver.

"BUYER BEWARE!!"

BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE".
THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!!
Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM

"I have been in business for 45 years…"

I have been in business for 45 years and in that time have dealt with good customer service and not so good customer service. This is worse that not so good. I made a purchase in july 2022 and received package in August. Package was not damaged but when opened the track was bent and hardware was missing. Customer service advised me to pay for new track and missing hardware to process order and would be credited to me after I received. When the box arrived it was empty. After numerous attempts to get my product I have finally had to resort to legal action. BUYER BEWARE

"This company charges premium prices for…"

This company charges premium prices for USA made hardware. The reality is, while I want to buy USA made, the quality and construction doesn’t justify the inflated prices. The instructions on their websites doesn’t match the hardware you get, and my order was a mishmash of pieces that just don’t work. When trying to address these concerns their customer service will try to charge you for parts that are clearly shown in the installation instructions online that weren’t provided. Another call to customer service after getting another set of mystery parts and I was informed some parts in their instructions aren’t even in production anymore. The anti jump bracket doesn't work with the rails provided for the wood slats. You have to drill through metal to install them. Look elsewhere

"Exterior Doors are NOT Exterior Doors."

I purchased a exterior barn door being used to replace a garage door. The sales person knew we live in the Northeast and its climate changes. After 5 months the door has split and the paint has peeled. Rustica told me that the garage door needs to be under a portico. It will not do anything for me since their exterior doors need to be protected from the sun. Paid over 7,000 for a door that did not last for 5 months. There was fine print on the purchase receipt saying the door needed to be under an overhang. Don't advertise exterior doors and inform a customer when the order is completed that the door needs to be protected from weather. BE HONEST AND UPFRONT!! Would never have purchased this.

"I ordered a dutch door in March and am…"

I ordered a dutch door in March and am still waiting for it to be shipped. The website says expect shipment in 20 days, but it has been almost 10 weeks and it still hasn't shipped! I have contractors waiting for it in order to finish a remodel project and every time I call Rustica to check on it -- they give me a different shipping date. And they are rude about it. Why say 20 day delivery if that isn't even close? To get the sale, of course. So they've had over $3K of my money of months, and I have no door. Won't be doing business again with them.

"Steer Clear"

We would advise anyone considering this company to steer clear. We purchased a $7500 exterior door from them. The door is split from top to bottom and you can literally see outside. Great for an exterior door! Installed under a completely covered porch. We've contacted the company several times only to be ignored. We are proceeding with court action.

"DO NOT BUY AN EXTERIOR DOOR FROM THESE PROPLE"

I purchased an exterior door through a 3rd party that carried the Rustica doors. I questioned its durability due to our climate and also asked if there was a warranty and was told yes to both. I didn't really pursue it or check reviews on my own and trusted the 3rd party, because I just loved the look of this door. The door was ordered and was installed January of 2020. I loved it.
This fall I looked out at the door and there was a crack through to the outside. I couldn't believe that in 18 months this door failed, and they are not cheap!! I called the 3rd party and he told me the warranty is for 1 yr. How convenient.
It ended up that my 3rd party guy said he would replace it at his expense and that Rustica was not inclined to help due to the warranty lapse.
DO NOT BUY AN EXTERIOR DOOR FROM THESE PEOPLE! Do you due diligence on their warranty. You must have an acceptable overhang or a portico or something else to cover this door to make sure it never is exposed to the outside. These doors are not made for exterior doors in any way.
In the end I decided not to replace this door due to the time and expense (as I was willing to help my guy out) as well as thinking the 2nd door would fail as well and maybe even worse from some of the reviews I've read . I would give this company 0 stars if possible, and oh, by the way, the BBB of Utah says they are not accredited and are rated at a D-. Surprise! Surprise!

"Bought a door March 2020"

Bought a door March 2020. It has been installed for over a year and when it rains the door leaks horribly. We have had smaller issues that I have reached out to rustica and they offer no help and take weeks to even respond. I paid several thousand for a custom door and have had nothing but issues with finish peeling off, missing pieces upon arrival, and poor customer service. I would NOT recommend doing business with Rustica!!