"Bad Quality and Worse Customer Service"

The hardwarw (all of it) was scratched. I sent pics and was given a "kit" to put a gloss on the scratches. Guess what? You still see the scratches. When I complained about the resolution, I was told it was past the 30 days.

Going postal on all social media venues.

"Very poor quality"

First, I am a project manager for high end mountain town construction company. I have built and purchased barn doors for many projects. We recieved 3 barn doors from Rustica for a home under construction. The doors were assembled with some adjustments (it was very difficult to get the doors flat and square). Many of the pieces needed trimmed to be the same lengths (they were +- 1/8"). The carpenters assembling and installing are incredibly skilled and seasoned (some of our best) and it was a time consuming task for them. The tracks, wheels, and hardware are unusable. The paint is chipped and coming off the brackets in the packaging, the tracks are bent and kinked beyond straightening, the wheels are painted in the groves so the paint chips off once placed on the tracks. The mounting brackets are not the same dimensions. When bolted to the tracks some of them interfere with the wheel rolling on the tracks causing the door to bump up and down when crossing them.

I would not recommend purchasing this system. The pricing is similar to other very high end barn door systems but the product lacks the quality of its competition.

"Awesome Product"

Wonderful product. This product is being used in our bathroom. Looks good and works good. It is handling a very heavy solid wood 7' 0" door with no problem.

"Very labor intensive and expensive installation."

We made the mistake of thinking the word "KIT" meant 2 completely assembled doors and completely assembled hardware. Our General Contractor has 0ver 200 kitchen remodels in his portfolio and is a perfectionist at his profession. It took him 20 hours to install the hardware and assemble the doors.

"Bypass Barn Door Track & Hardware"

Product quality great & heavy duty. Only dissatisfaction: Forgot to include installation instructions for contractor & had to download 12 pages. Contractor added rubber bumper to the end of the track to decrease noise.Otherwise perfect....the results Fabulous....these doors are going nowhere which is good thing cause my glass shower would be done...

"product arrived damaged"

We were very excited for our new barn door to arrive. It takes weeks for the order to be completed and when it finally arrived, 2 of the wood slats were damaged. One had a piece broke off completely and another cracked. A contractor was completing my room renovation so there was no time to return the pieces so he used wood glue to fix them. You can clearly see the damaged pieces and he did the best he could. I contacted Rustica customer support, they offered a 10% refund. On a $700 door, it didn't seem enough due to the damage but I was stuck with little options so I accepted. I was hoping for $100 refund but they denied that. The only better option was 15% off a future purchase but I notified them I would not be making another purchase from their company. Next time I would prefer to actually see my purchase prior to paying for my order. A bit disappointed but I do love the barn door so this is why my rating is 3 stars.

"Door Hardware"

You were all thorough I making sure we had the correct product (I was not clear on handle orientation so you called).
It looks spectacular and we are super happy.
thank you!

"barn door track"

employees very friendly and helpful on the phone. product received and installed as desired. Looks great. Would highly recommend to others.

"Nothing bad to say about these doors."

I've actually been using Rustica Hardware doors and hardware for almost 10 months now, and recommended them to everyone. When installed correctly, they work great. I haven't had a single problem with them. The hardware runs smooth and is quiet, and I haven't seen any competitors' door and hardware combination work as well as these. The doors are sturdy, and a piece of art. Every time I show my friends and family the doors,they fall in love. I'm glad I found this company!

"Great looking hardware"

Easy to install and great looking hardware