"Pipe Dream by name, Pipe Dream by nature "

"Pipe Dream" a fanciful or unattainable scheme or hope.

That's how the dictionary has it and it really is quite an accurate description of my experience of this company. That is to say: the idea that my item would arrive in a timely manner: fanciful. And a response from the seller to my repeated enquiries about where it was, if it had even been dispatched at all: unattainable.

My advice: avoid this company and have a happy life. I was fortunate in that I had purchased through PayPal and was able to seek a resolution through them, otherwise I doubt I would ever have seen my money again.

"Great communication and service"

Great communication and service

"AVOID"

AVOID
Ordered a few parts on line with 2 - 3 day delivery, chased 10 days later and had a response that the delivery would be with 2 days, on an all day delivery slot.
This was no use to me as I had explained as the office would be unmanned. I requested they cancelled and refunded. they flatly refused and I am still awaiting the call back.
These people lie and have no credibility - they should be stopped from trading.

"Bad company to deal with"

I have used this company a few times stupidly, there is always something that tells me not to do it again. This time i ordered from the website, it said all in stock so ordered a 2-3 day tracked delivery. Once again the goods did not arrive on time so i had to purchase the same parts locally. trying to return there parts was a problem and even then they withhold 25% as a restocking charge. These people should not be in business They Lie, do not reply to emails or phone and generally are not a nice company to deal with. DONT USE THEM.

"DO NOT ORDER WITH THIS COMPANY."

DO NOT ORDER WITH THIS COMPANY.
Ordered and paid for delivery with 2-3 days. 2 weeks later nothing and refusing to give me a refund! Extremely rude on the phone. Customer service is the worst I’ve ever had!
Total scam!

"MY ADVICE: AVOID THIS BUSINESS"

I ordered 2 1/2" pipe and got 3". I was told by the sales manager that this was correct as the detailed data sheet makes this clear. But why have the website front page stating one size and then another elsewhere? If you need to read the data sheet because the order page diameter sizing is not accurate, this should be writ large on the order page.
Pipedreams excepted no returns or refunds.
Unhelpful and inflexible.

"No delivery"

No delivery. Still waiting for a refund. Do not use this company

"Bad customer service and no delivery…"

order back in June for a job I was doing. Pipe never arrived despite repeated calls to customer service every week. Assured it would arrive many times and it never did. Had to refund the client in the end. Customer service were no help. Look elsewhere if thinking about using this company. Currently I am waiting for a refund on the order.

"Excellent service and high quality…"

Excellent service and high quality product, plus super fast delivery , very impressed.

"Avoid do not deliver what they promise, bad quality"

Unfortunately I have to add to the really bad reviews. The company advised me on a product they also guaranteed delivery to Europe for a show - I was to use the pipe stands for. They advised me the stands are a match and if I order and pay by 3.30pm (11th June) they will deliver latest 14th June. They have charged me an astronomical sum to assure delivery on the particular date knowing I will be returning to UK in a little over a week. It never arrived amongst other things due to them filing customs and invoice papers incorrectly. On top of it I had to spend a couple of thousand pounds to hire a replacement stand. Upon my return they have sent a replacement to UK having not refunded me original postage costs. What arrived was not usable and would not stand. They have offered me a refund with deducting 25% on the 1st and then 2nd July but then changed their mind and told me I can't have a refund. On their website it says all items are handmade but also if it is custom made no refund so be careful! I called again they refused to refund and advised me they will send side legs to stabilise. Never received anything. Please be wary - it does not arrive on time and they will sell anything wether you can use it or not and quality is extremely poor.