"Delivery Issues, Un-Resolved!!😩🥺"

6/15/22

My second Coddle purchase wasn’t as smooth as the first. Because White Glove delivery unfortunately wasn’t an option, I had to use the only provided Threshold delivery service in my area. The delivery service stated that they would not bring my Couch up one flight of stairs, and wouldn't budge on their Friday delivery days. I work every Friday, therefore no one would be able to receive my purchase. They told me that Fridays were the only day that they were in my area. In the end, I was unable to receive the couch that I really wanted, and had to cancel my $2000 purchase. I reached out to customer service several times, but no one answered. If you don’t live on the first floor and/or don’t have a service elevator in your apartment, don't waste your time purchasing a coddle couch.

Un-Happy Coddle Customer😩

"Absolute trash customer service"

Absolute trash customer service.

No response whatsoever to phone-calls, voicemails, emails, social media contact, etc.

For weeks.

Clearly a bunch of scam-artists who managed to scrounge enough cash together to create a plausibly decent site to lure you in.

"Avoid the Toggle!"

While it is a comfortable couch, I have had the Toggle for just over a year and the leather is cracking all across the seat and outlets work intermittently, at best. It is my main couch, so it gets daily use, but I've never seen such an expensive product go bad so quickly. If you use your couch more than rarely, AVOID THESE! They are of such poor quality material!

"Awful quality/non existent customer service"

Awful. Our Coddle couch is only two years old and the leather is coming apart in multiple places. The outlets have ceased to work. We have emailed and called customer service multiple times and it seems to not exist. Nobody has reached out. DO NOT BUY, unless you like replacing your couch every two years. SCAM.

"Horrible Delivery, Still No Couch"

I ordered a switch sofa several weeks ago. It was supposed to be delivered in August, but the delivery personnel came and realized they would need a 3rd person to get the couch up the stairs. They reschedule for the following week, and don't show up. They reschedule, then call the day of delivery and say they don't have a 3rd person and won't be coming. I've taken three days off work to wait at home for this couch and ...still no couch.

"Great till its not"

Couch was great to begin with but its been 4months and its unbearable to lay on now. the cushions don't cover the metal frame in the middle sufficient.

"love my Toggle and Switch couches"

love my Toggle and Switch couches! I ended up buying a toggle and a switch in their grey/'dove' color. The fabric and quality of the couch is surprisingly amazing for the price. My dogs throw themselves onto the couch, and the fabric holds up well. And since the dogs track dirt on it, it was surprisingly easy to clean and maintain. We're still outfitting the house, so I'm excited to get a few more pieces from Coddle.

"Toggle Convertible Sofa, Leather"

I purchased a Crimson Leather Toggle Convertible Sofa by Coddle in May 2019. By January of 2020 I had a rare defect that I see no one writing about. Some of the leather began to separate and tear like a 10 year old leather sofa left in the sun. I wrote Coddle and asked if they know of a repair kit. They requested pics. Upon review they, they agreed this is a rare instance. They offered an exchange without me asking. After a few more email exchanges and about 30 days total time, I am now writing this from my new sofa. I love my sofa and I am very satisfied as I was not expecting an exchange. Coddle stands behind their product and warranty. I am currently converting a garage into a guest suite. When this is finished later this year, I won't be shopping around for any sofa options. I will be buying another Toggle Convertible Sofa from Coddle for that suite. I also own their mattress topper and memory foam bed. I am satisfied with all products and their customer support.

"The couch is really nice"

The couch is really nice. The power plugs are really short though. Might need an extension cord for it, unless you're really really close to an outlet. Delivery took 2weeks. The box is big and heavy. The couch is comfortable and durable overall. I highly recommended getting one if you can

"Attractive, well-made couch"

I ordered the couch online in September 2020. It was delivered about 3 weeks later. I think it's a beautiful couch and it seems very well-made and durable. I look forward to having it for many, many years. I have not plugged it in to use the USB ports so I can't comment on the functionality of that. I have a pet rabbit and don't want to risk her chewing a cord.