"Comfy couch and great customer service."

We just ordered the coddle switch! We love it, it’s so easy to convert and it’s incredibly cozy plus the velvet material is super soft.

There was a small defect in the cloth that is sewn underneath that made hooking the plug up difficult, but when I reached out to them to explain the defect they immediately gave us a rebate.

I recommend the company and the couch to everyone I talk to!

"Comfy couch that feels pretty nice"

I got the Toggle Reclining Chair Root (Smart Suede). Overall, I am pretty happy and I sit on it every day (as I am typing this review). The material is soft and has a nice touch. I would say it is very slightly springy (I like ones that completely sink down), but it settles and sinks well! The only complaint I have is that the legs are slightly off/not balanced. It's also relatively lightweight so it moves around too with heavy movements.

"Delivery is very misleading and not…"

Delivery is very misleading and not worth it for the price of the couch. I was so excited to receive this couch and love the couch itself so far. However, the delivery was horrible. The policy says they will bring it up a certain number of stairs, but the delivery guys refused to do so, even though I have a very short staircase. I was basically left with a huge box full of this couch in the front of my building, trying to cart it up the stairs myself. Luckily I was able to phone a friend to help, but would not recommend standard delivery.

"WOW!"

WOW!! I have the sofa I've always wanted, if it took til I'm 76 years old. This sofa is absolutely beautiful. My 3 yr old great granddaughter has tagged it as hers. Now she has to nap on the sofa instead of her toddler bed. Lol. That's alright, it's still mine.
Seriously, simple simple simple. No problems at all. My grandson put the legs on it and removed the box. That's all you have to do. He's 6'2" and can stretch out without his feet hanging off. No back pain for me on this beauty. If you wait, things will come to you... It's true. The color is a muted crimson and just perfect. Not shiny and fake looking. I LOVE THIS SOFA. LOVE IT!! 😁

"My sofa bed arrived damaged"

My sofa bed arrived damaged. I messaged customer service and they asked for pictures and whatever else. I couldn't replyou back ASAP in august due being busy with putting my kids in school or letting them be home schooled. I replied back later and they've been ignoring me ever since. I did a credit card dispute, contacted BBB, and now calling attorneys so I can take this to small claims court. I want my money

"Resolved: 3 Toggle Convertibles Later"

Today, 10 August 2020, CEVA delivered a 2nd replacement toggle convertible, set it up, packed up the defective replacement, and carted it off. It took from 2 June 2020 to get here: Far too long.
This 3rd unit is fully functional, and hopefully will last. That said, I will not consider, or do business with Coddle ever again when making a furniture purchase.
The initial customer service was satisfactory. However, my negative experience began when the replacement arrived and was defective. I had to constantly follow up with Dee in customer service because I was being told things that weren’t happening. In short, I felt as though Coddle was hoping I’d let it go and live with a defective unit: And, I wasn’t going to at that price point.
In summary, I do not recommend this product or company. However, if you do purchase a toggle convertible from Coddle, I strongly recommend the microfiber or fabric, as the leather is not real: It’s bonded leather. Secondly, it’s designed in CA, and made in China. In closing, I wish you the best if you do need customer support to resolve an issue.

"Unfortunately I had to return my coddle…"

Unfortunately I had to return my coddle couch. This thing is huge and a beast. It wouldn't fit in the elevator. The customer service was great. Lillian, the customer service representative was was super sweet and helpful in helping me return the couch. The delivery people came the next day. Lillian was amazing and caring. She felt sad for me because she knew how much I wanted this couch in my apartment. She even offered me a tax credit to find a mover, but couch was still not able to fit in elevator nor take up stairwell.

"Buyer beware..."

I love when it's delivered, the drivers just turn around and run. The website says "Threshold Delivery" into the front entrance way per website. The delivery people left it skidded outside my front door. Try getting a 200lb roughly 12ft x 9ft box in the house by yourself. The company was no help, they sided with the delivery people even when I quoted thier website. If you have no help, buyer beware...

Update:

After a year of use...

Once again, Coddle has dropped the ball. Really bad customer service. I was in touch with the company about the USB ports popping out after the first time plugging stuff in. They said send us pictures, and we'll work on it. All I asked was for new ports, and directions on how to put them in. I worked with someone in Customer Service. Did everything they asked for, and waited for a reply. Nothing, emailed them again, nothing. So here I am with the pictures I sent the company. Don't buy this couch or chair..!

I wish I could post the pictures I sent to customer service, but you can see them on their Facebook page..

"Great Buy!"

Ordered Couch and ottoman - came in about 8 days - super easy to put together. The box is narrow so it makes it easy to get through doorway/entrance/inside. The hardest part is getting it out of the box. Super easy to put together - snap-in legs and that is it. Absolutely love it. Very high quality and super comfortable to sleep on even without the mattress or cover. Recommend it highly - will be ordering the matching chair soon.

"ME HAPPY"

Bought the whole package....couch, topper, chair and ottoman. Lillian honored a past promo since white leather wasn't available at time of my original purchase. She was great to work with. Product arrived when expected, great follow-up (calls) from their delivery service, awesome packaging, great design and comfort. ME HAPPY.