"We booked tickets with agent"

We booked tickets with the Agent, who offered a discount in exchange for a positive Trustpilot review. Initially, everything went smoothly—receipts for hotels and taxis were provided. However, on the last day, we were unexpectedly asked for an extra £500, citing a contract clause about potential price increases. Despite paying the full amount, we couldn't seek a refund when the price surged. Upon arrival in Saudi Arabia, our hotel and taxi reservations were canceled, forcing us to scramble for alternatives. Agent failed to provide my mum's visa as agreed. When my father left a negative review, Agent threatened legal action, claiming his company's dissolved status seemed dubious. Despite assurances, it appears the company engages in deceptive practices, contrary to Agens claims. As a single woman, taking my parents on their first Umrah, Agent tactics left me feeling confused and vulnerable. Despite his promises, the experience turned sour. The unexpected £500 demand and subsequent challenges with reservations, coupled with the threat of legal action for a negative review, have added unnecessary stress to what should have been a meaningful journey for my disabled parents.

"booked hotels 2 year in a row for…"

booked hotels 2 year in a row for umrah.Omar Raza bhai always on hand to help. both the hotel check in under 2 mins. Makkah hotel we always use the sme hotel to stay .Madina hotel was great big room with masive entrance and pasage and very big room. Inshaallah will book again. please contact omar bhai on 0203-745-8045 for any booking

"Alhamdullilah what an amazing…"

Alhamdullilah what an amazing experience. Muhammad Moiz made it so easy and everything ran so smoothly. The brother could tell this was my first time booking umrah. He made sure everything was taken care off, from visa’s to flights accommodation. I could not recommend him enough, even a few members of my family have booked. As this was my first time I was nervous and anxious. But alhamdullilah Allah made it easy for me and Muhammad made sure I had nothing to worry about, hotel was so close by, and even Swiss hotel upgraded us to a kaba view room.

"I book which this travel Agence they… very good service and reliable"

I book which this travel Agence they are very good service and reliable thanks mr Mohammed mois Kazaka allah

"I engaged with Baitullqh travel for a…"

I engaged with Baitullqh travel for a travel booking that included a 5-star hotel stay with breakfast and a taxi service. Initially, everything seemed promising, and I provided a positive review as requested to secure a discount. However, the situation took a drastic turn when, a day before my flight, I received a call from the agent demanding an additional payment of £500 under the threat of canceling my reservations.

This not only caused severe distress but also led to the cancellation of the taxi and hotel, leaving me stranded upon arrival in Jeddah. Despite my attempts to seek assistance from the British Embassy, I was informed that the company had been dissolved in 2019, leaving me with no recourse.

The entire ordeal resulted in unexpected expenses and a significant breach of trust. I am sharing this experience on your platform to alert fellow users about the unprofessional conduct of [Agent/Company Name] and to request a thorough review and investigation into their practices.

I appreciate your attention to this matter and trust that your platform will take appropriate action to maintain the integrity and trustworthiness of the services provided.

"First time booking with this company"

First time booking with this company. A personal thanks to Moiaz for arranging all packages it was really helpful as we had so many changes but he was very patient and help every step of the way. He was even helpful when it came to payments as there was issues with making payments to clear invoice. All hotels were brilliant. Once again a brilliant service with its personal touch. Thank you again for making this experience go smoothly

"Booked first ever umrah trip with…"

Booked first ever umrah trip with family and children wasn't sure what to expect hotels and transport was excellent as described went to Makkah then madinah and then back to Makkah hotel was very close to Al haram thank you

"We have booked the package with…"

We have booked the package with Baitullah Travels and I found them really honest and caring people, they have delivered everything before time specially the hotels they have given us was fantastic and I am quite happy with the way they are dealing.

I will definitely recommend them and travel with them again.

"My husband and I went this November"

My husband and I went this November - and alhamdullilah it went so smoothly - everything we wanted from our trip - these guys made sure it was part of our trip and it lead to us having a very peaceful trip- will be booking through them again iA- special shout out to Hiba and Faisal who really sorted our deals out.

"Great service"

Great service - from start to finish. We were exceptionally looked after by Hiba and Faisal who even checked on us during our umrah to ensure everything was going smoothly - will be booking with these guys again in the new year iA