"Exceptional service"

Giovanni was exceptional and solved our issue very quickly

"Unresponsive Customer Service"

I have a brand new WhisperKool unit. First, the retail installer said we had to use an in-cellar unit. Then WK service disagreed and invited me to respond to their email with any questions. I did twice AND called and left messages twice. No response in over a week. Hot in Houston.

"We were so excited when we had a…"

We were so excited when we had a Whisperkool unit installed in our cellar. It had great reviews and we researched extensively. Unfortunately, the unit quit working within the warranty timeframe and we contacted the company in the sincere hopes that the issue could be fixed. After boatloads of requested documentation and photos, they are still refusing to honor the warranty contract. Look, sometimes machinery breaks down, thats not a big deal. The problem is Whisperkools lack of customer service and refusal to even send a technician, at their cost, to assess the issue. You know how sometimes you have to call your internet company to troubleshoot a situation and you wait on hold forever, get the transfer runaround FOREVER and then in the end they say its not their fault? Well, expect the same response from Whisperkool if you ever have a problem. They are adept at not spending a penny after they receive your cleared payment and are masterful at wasting your time and patience trying to get a problem resolved

"Giovanni Yadao's exceptional service"

Giovanni's competence, persistence and patience was incredible.

"Giovanni was courteous"

Giovanni was courteous, professional, and very helpful. It was a pleasure working with her. Great employee. Give her a raise!

"Cindy Bent was a pleasure to work with…"

Cindy Bent was a pleasure to work with in resolving the troubleshooting issue with my Whisperkool unit. She was extremely knowledgeable and patient with me while we worked through the issue. I’d recommend her to anyone in search of a high level technician.

"Giovanni was excellent"

Giovanni was excellent. Intelligent, articulate and accurate. Thank you!

"WhisperKOOL makes a great product that…"

WhisperKOOL makes a great product that has taken care of my wines for a long time. What is really great about them however is their responsiveness and attention to detail whenever I have questions about my unit even though I purchased the unit ten years ago. They are a great company.

"Cindi Bent was awesome and very…"

Cindi Bent was awesome and very helpful! Very knowledgeable on the equipment and (electrical and hvac) in general! Y’all are lucky to have her.

"Great Customer Service"

Cindi Bent, WhisperKool's Senior Customer Service Technician, is extremely knowledgeable, capable and a pleasure to deal with. She epitomizes great customer service.