"Upgrade/Replacement"

I recently replaced a 12 year old WhisperKool 3000/XLT series with a WhisperKool SC4000. The old unit had apparently reached the end of its service life, cooling a ~1000 bottle wine celler. The new unit is a huge upgrade - its quieter, more powerful and more efficient. I hope this one lasts at least as long as the unit it replaced!

"My new system has failed twice since it…"

My new system has failed twice since it was installed.
you guys are now sending a new tvc valve.
I have had to pay 2 extra times to have the freon cleared and re-added to get the system to work.
Does the warranty pay for this failure? If not it should.

"I ordered the Whispercool SC8000"

I ordered the Whispercool SC8000. It came well boxed with all the parts and instructions. I am a handy guy and it was a breeze to install. It had to sit in a vertical position for 24 hours and after that it installed and started right up. Whispercool was responsive and shipping was fast.

"Poorly packaged"

The ordering process was very simple, and I received my product in a reasonable amount of time. However considering the cost of the equipment you would think the packaging of the equipment would be at a much higher grade. The condenser portion was shipped on top of the evaporator unit. The evaporator was poorly packed for the expense of the equipment. The condenser was properly packed and had no issues. Due to the weight the evaporator box collapsed in. Once I install the equipment I will see if the minor damage will be an issue.

"These guys are CLASS ACT"

These guys are CLASS ACT. Bar none, I cant give them more than 5, otherwise I would. I bought a unit from them in 1994. Worked like a champ until recently NO ISSUE. Then the cooling unit just stopped. I thought it might be the thermostat. So I ordered one, and nope. Then I called tech support (Cindi. BTW the most knowledgeable person in this field) and within few minutes we figured it was the cooling unit. Got a new replacement, she started the return on the thermostat as I didnt need it and (Rachel) followed up. AWESOME product needless to say but more importantly wonderful team to work with.

"Good product, good customer service"

Very responsive customer service, even during the pandemic. Unit is installed and working well, better than last version. Customer service was proactive in reaching out to customers to tell them of something that the unit does that could be confusing to users. Very happy,

"WhisperKool is the best cellar cooling unit (and made in the USA!!)"

Great experience with the company. they called me to confirm my cellar size and appropriate sized unit. Product was shipped on time as promised. Installation was easy and has been working great ... significantly quieter than the earlier unit I had from a Chinese manufacturer.

"Cindi is WhisperKool"

Excellent experience with Cindi Bent in buying a replacement for a 20 year-old WK3000. She was thoroughly knowledgeable about the historical changes made to the units which was very helpful to me. She's a major asset and great to deal with.

"Big Thanks to Rocky at Whisperkool"

Big Thanks to Rocky at Whisperkool. Understood the problem and walked me through the solution. Outstanding! I am a very happy customer.

"Excellent cooler"

Excellent cooler: Extreme 8000 ti. Easy to install, despite heavy. Customer service is excellent. Adam was extremely helpful and Augustine expedited the shipment due to my wineroom warming after old cooler died. Overall I am completely satisfied and recommend them without reservation