"Unethical company. Do not book with them"

Like everyone here, our trip to Europe was cancelled in Mar 2020. The airline issued a full refund of the flight to Citrus in Apr 2020. After 23 months of reassurance that Citrus will refund our money, they have now decided not to respond to phone calls or emails. What is really upsetting is not that they have decided to keep my money but rather to continue lying about the refund. Had they put it in writing that they would NOT issue a refund from the start, I would have recovered it from my travel insurance 2 years ago. Most UK customers got their money back via small claims court. I guess it is my fault to trust a company that doesn't have an office in Canada.

"Very happy with the service I received from your agent Rahul."

I am very excited to finally take the trip we have been looking so forward to after a two year delay. Rahul was very helpful in rebooking this long awaited trip. My hope is that things will not get closed down again and we will be flying to Italy soon.
Thank you so much for your help!!!

"Helpful and very patient staff"

Helpful and very patient staff

"Peru 2020 to 2022…"

Two years ago I was booked to go to Peru with Citrus. That March the world shut down due to Co-vid. We opted to postpone our trip. Over he two years we have been in touch with various agents who have kept us in the loop. This May we will be going! Although some prices have changed we were given full credit for our 2020 deposit. A delightful company to deal with!

"From start to finish it was a nightmare…"

From start to finish it was a nightmare could not call any one very expensive ripoff company will never use again stay away from this company 😡

"No Refund for holidays cancelled by Citrus"

ABTA guidelines are for holidays cancelled by the tour operator to be refunded within 14 days.
I am now waiting for 87 days for a refund of the £6,100 I paid 13 months ago.
Their contact centre are not taking calls or responding to emails.

"I phoned several travel agents"

I phoned several travel agents, They say anything to get your interest, But don't deliver, The price has gone up since we advertise, It's all booked but we have few seats but cost is higher, etc.
I phoned and got a good deal, Booked the ticket. Full Stop.

"Excellent customer service."

Amazingly quick and easy to complete. Khuran was very helpful and talked me painlessly through the registration.

"All very good"

All very good, to the point and dealt without delay.

"Great service"

Great service. Loved the agent that served me. Provided unbiased advice which was appreciated and helped me get the best possible deal.