"Back at the start of Covid my tour to…"

Back at the start of Covid my tour to Vietnam and Cambodia was cancelled. After a lot of hassle I somewhat reluctantly accepted a credit note. Using that as the deposit needed, I rebooked a tour of Southern India for November this year. Citrus Holidays website isn’t offering hardly anything though they keep telling me the holiday is still operating but I don’t believe them and I’ve got to hand over the balance soon which I’m very reluctant to do. Is anyone else in the same position as me?

"Really great customer service"

Jay was lovely, patient and got my booking sorted.
Couldn't fault his customer service

"Good happy guide Extremely accommodating helpful Jay put…"

Extremely accommodating helpful Jay put himself out to listen to my requirements for dates of travel and budget.
I have used this company a few times now.

"Jay is a wonderful agent"

Jay is a wonderful agent, really polite, helpful with all our many requests.

"Excellent customer service"

Excellent customer service. Victor was very helpful and answered all our questions and queries.
Easy booking and safe , secure payment transaction.

"Excellent service and value for money"

Excellent service and value for money

"I was quite disappointed with the…"

I was quite disappointed with the service, it was a traumatic experience considering I have been using this travel agency for how many years, the communication between the manager (Victor) with his colleague was quite poor, I think the manager and his staff need more training, I have a very demanding job and need to relax and rely on them as I'm always confident booking thru them but ended up calling and chasing due to their lack of communication.

"Very pleased 😀"

Excellent customer service and professional attitude . Provided multiple choices for our credit voucher we received when we were unable to holiday during Covid . Good value holidays and service 😀

"My experience with Citrus is very…"

My experience with Citrus is very positive. All questions and concerns were answered on time and taken care of. It was first time I booked my vacations with Citrus and hopefully there would be more.

"COMPLICATED HOLIDAY BOOKING"

We have previously had several holidays with Citrus all of which have been really good. We have had a booking for Singapore and Malaysia for over 12 months but due to the pandemic restrictions could not go ahead. Rose and Ruchi at Citrus were both exceptionally helpful in organising an alternative short notice holiday for us to replace our existing booking. Our requests were quite specific and Ruchi worked tirelessly to meet our requirements. I am sure this holiday will be up to the standard of our previous holidays with Citrus. Thank you all and we would not hesitate to recommend Citrus.