"If you want an outstanding rum"

If you want an outstanding rum experience then look no further than BBR's Classic Jamaican rum. After more than 50years of trying various rums this counts as one of the best in my opinion

"I have viseted your shop a couple of…"

I have viseted your shop a couple of times over the last few months. I often find the staff a bit stuffy and aloof but this has not been the case with Jacob. He has been great with me on both occassions, you need more Jacobs!

"Incompetent delivery"

Incompetent delivery. Been with them 20 yrs. They used to be able to deliver their product (a basic requirement, one would have thought - so no gold stars for that..), but now, no - its beyond them. Multiple attempts, and from customer service the only answer is to get a refund (@ mkt value, which in this case is below cost) for the cases that apparently DHL destroyed. Something has gone wrong with their delivery side, and from the reviews on here I'm not the only one to notice. There's plenty of alternatives. Moving on...

"Berry Brothers are such a great company…"

Berry Brothers are such a great company to deal with.
They have a superb web site that is very easy to navigate and their customer service is absolutely excellent, they are always so pleasant to deal with.
Thank you

"‘The van that couldn’t’ An exploration of ineptitude in deliveries. "

If you’re considering using Berry Brothers, let me save you the trouble: don’t. Unless, of course, you enjoy having your perfectly planned evening ruined by a van that apparently moonlights as a cruise ship.

I ordered wine—a simple, noble request. But lo and behold, the driver arrived with a vehicle supposedly so enormous I half-expected it to come equipped with a captain, a crew, and its own postcode. The excuse? “The van can’t get up your drive.” Funny, because I’ve seen fire engines, removal lorries, and at least one tractor navigate it just fine. I guess my humble driveway is no match for their gargantuan monster truck of failure.

And here’s the kicker: rather than park literally anywhere else and walk the 10 steps to my door, they simply gave up and left with my wine. That’s right—they abandoned their mission like a teenager in a maths class, leaving me stranded with nothing but the haunting emptiness of an undelivered cremant.

It’s almost impressive, really. Perhaps next time they’ll arrive in a spaceship and blame the lack of a landing pad.

This was the last day of a 72 hour struggle to get some wine delivered, a task that has been completed by Laithwaites, Waitrose, and many more with little fuss. Following five phone calls, and numerous emails, I sit here without my wine watching as an Amazon delivery leaves without any of this stress.

So, congratulations, Berry Brothers - You’ve somehow managed to fail at the one thing that you do. Bravo. I hope you’re as proud of yourselves as I will be sober later this evening.

"En primeur pricing is all under water by >30%"

Have been a customer for over half a decade. Bought a significant amount from them over the years. 2019 and 2020 en primeur was a disaster. BBR recommended a huge amount of wines that were purchased (en primeur) at a price that is something like 30% above LiveEx pricing. The account team doesn't even try and justify this awful mis-selling. An unregulated market. BBR by no means the worst in it but still pretty bad.

"Fantastic customer support"

I recently transferred my wines from various brokers across London to BBR due to the subpar service that unfortunately saturates the fine wine market here. The experience with BBR has been refreshingly different, thanks in no small part to the exceptional professionalism of Louise H. Her commitment to excellence is truly world-class, with superb response times and an unwavering willingness to help.

Thank you, Louise, for making this transition seamless and elevating the standard.

"Excellent!"

I have visited the Basingstoke shop a few times but always felt very overwhelmed by the vast variety of choice. However I no longer feel this way thanks to Jacob who made my experience less daunting with his exceptional knowledge and probing questions to select the correct wines to my taste. He nailed it and his customer service was outstanding.
Thank you Jacob.

"No better price to reliably by EP"

Excited about the new EP season, already off to a great start.

"Customer Services"

From a customer services standpoint BB&R are second to none, they are incredibly responsive and come across genuine with their intentions to assist.