"Outstanding, Friendly Service and Prompt Communications."

Moving my 84 yr old Mum from Essex to Dorset was daunting and scary. She had lived in her 2 bed flat for 40 yrs, and in her senior years, we decided that we wanted to be closer in the event she need help with her health.
From the moment I heard from Aster's Letting Coordinator regarding the flat, to finally moving in, and meeting the Housing Officer and various Repairs People, we have received outstanding service and communication. People are quick to complain, but are usually slow to compliment.... so credit where credit's due.... AMAZING SERVICE. THANK YOU.

"I lived in a rented aster property for…"

I lived in a rented aster property for almost 4 years and I can’t really fault them as a landlord. Repairs were always done in a timely manner. I needed to relocate due to my son being disabled and a lack of special schools in my area, the housing officer bent over backwards to try and help me. Sadly the housing association I moved to are the worst I’ve ever experienced in 25 years of living in social housing.

"Great Property, Terrible Company"

This company’s customer service is completely unacceptable. I purchased a property from Aster in 2021—while the property itself was great, the same cannot be said for their customer service or administrative support. Communication has been non-existent; calls and emails go unanswered time and time again.

Now in 2025, we’ve gone through the process of selling the property. Despite finding the buyer myself and the home never even hitting the market, Aster still charged us over £2,000—a percentage fee outlined in the contract, so we accepted that. However, they now owe me money for rent overpaid in the month we moved out, and I’ve been chasing them ever since with no success. Not a single response, let alone a resolution.

It’s an appalling way to do business—quick to take your money, but entirely unwilling to meet their own obligations or offer even basic customer service.

"I am an ASTER Homes' shared owner who feels much the same as these others..."

I am an ASTER Homes' shared owner, too. I have my own problems... which I will add later.

In the meantime I have prepared this résumé of how shared-owners feel about their ASTER Homes. It's not good reading!
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Summary of tenants' sentiments towards Aster Homes (based on other one-star Trustpilot comments):

The overall sentiment among tenants is overwhelmingly negative. Multiple residents report serious dissatisfaction with Aster Homes across several key areas:

Poor Customer Service & Communication: Tenants consistently describe Aster as unresponsive, dismissive, and very unhelpful, especially when dealing with complaints or maintenance issues.

Construction Quality Issues: There are multiple complaints about poor building standards, including leaks, damp, faulty electrics and heating problems—some of which remain unresolved for years.

Lack of Support with Anti-social Behaviour: A major concern is Aster’s failure to address anti-social behaviour from neighbouring tenants. Residents mention threats, harassment, noise disturbances and wilful vandalism, with Aster allegedly refusing to intervene or offering only generic responses.

Negative Shared Ownership Experiences: Several tenants feel misled by Aster’s shared-ownership scheme. Issues mentioned include misleading sales tactics, skyrocketing service charges, and long-term regret over their purchase.

Mental and Emotional Impact: Some tenants report that living in Aster-managed properties has significantly affected their mental health, largely due to unresolved issues and feeling ignored by the housing provider.

The bottom line is that residents describe Aster Homes as untrustworthy and unaccountable, with serious concerns about both the quality of their homes and management’s responsiveness. Many urge others to avoid Aster entirely.

So, caveat emptor!

"Find shared ownership elsewhere "

A year has passed since I bought my shared ownership property through Aster and I would not want for anybody to go through what I did. I bought my home off plan and could not view it until months after I had given my nonrefundable deposit. Upon viewing, I dared point out some errors in the building work and was greeted by 'then I suggest you don't go forward with the purchase' from the Aster representative, which waw fine for her to say after I had already parted with money. After that, I faced poor communication, an incorrect completion date and a housing association that will not tackle antisocial tenants within the estate. It's diabolical and if possible, I would implore others to find a shared ownership through another association.

"Avoid aster at all costs "

If you’re considering Aster Housing, think twice. They completely ignore anti-social behavior from tenants that makes life miserable for others. I’ve raised multiple concerns about loud noise, threats, and harassment – and every time, it’s brushed under the carpet or met with generic responses that lead nowhere.

What’s worse is the total lack of compassion. The stress and anxiety caused by this environment has seriously impacted my mental health, and the staff couldn’t care less. No support, no follow-up, just indifference. It feels like the only thing they care about is rent money – not the wellbeing or safety of the people living in their properties.

Extremely disappointed and let down. Aster Housing needs to be held accountable for the way they treat people.

"Shared ownership "

In shared ownership property generally all fine but I can never get hold of anyone ... Emails never returned, calls never answered, then passed from pillar to post when or if finally get through to someone.. on the rare occasion.
Unless it is regarding a sale nobody can answer any enquiries?

"Aster not the best landlords not the worst!"

Aster took over ownership of where I live in 2023 they inherited bad management from the previous owners who still are suppose to manage the property. Cross communication appalling I have been banned from contacting certain members of staff now.
Since January 2023 I have to go through their complaints policy Stage1 and Stage 2 process with some success.
Some issues still outstanding they fail their own policies eventually I had no option then to contact my local MP, a Solicitor and now The Housing Ombudsman to receive what should have been a straightforward resolution.
Certain Contractors and subcontractors not always the best causing more problems than resolving them.
My solicitor has just suggested to look at Aster Group issues 2023 under the Ombudsman Report and the Assets report for Aster 2023 it’s interesting reading.

"Seek legal advice & keep yourself & family safe! "

Appalling support & services provided from this housing association. I have suffered countless ongoing repairs in what is supposed to be a ‘HOME’ and a safe place to live and be provided a service.


Repairs carried out on numerous occasions with the contractors not following health & safety requirements, lack of respect while attending & jobs that do finally get booked are done automatically by a system when it’s not convenient (even on plenty of occasions I have stated the availability however they do not care. Surveys carried out on behalf of other companies but then due to a lack of communication between them & staff always on leave (holidays) this prevents a service & a safe liveable building for families. Constant replacements of items / furnishings when which leaves myself out of pocket & in financial difficulty & this has been a reoccurring thing.



The disruption & impact it has on lives is so sad not to mention incidents of Anti social behaviour & not feeling safe in your own home.
Which leads to more ongoing stress on top of dealing with trying to build a home for ourselves because this is not achieved by ASTER themselves. Prior to renting their properties which leads myself & other tenants to pick up the pieces & live a NIGHTMARE!


I have actually been left with no choice but to refuse any further works / repairs which pay rent for (for a service) due to it attracting another resident on the day trying to get the housing officers number & have had incidents with this person with I have had to report to the police for mine & my sons safety.


I have been told that I will be in breach of my tenancy (however under circumstances like myself & previous experiences i have endured unless it is a legal requirement (A GAS or ELECTRIC check you are within your right to refuse)!!!!


Lack of support provided and descent homes for people to live normal happy lives.

"Just don’t do it "

Just don’t do it , run a mile don’t buy a persimmons home my whole roof is leaking for a long time been getting small jobs done for 2 years . I know Blackmore vale give guys marsh prisoners jobs in the community they should have skilled workman building houses . The whole insulation is wet / damp mouldy . You report to aster no one ever available . No flu in the heating system for months all the condensation went into the unit ..this was when first moved in . 😂