"I bought two books from ebooks and one…"

I bought two books from ebooks and one will not download. It took a while for the first one to download and I had to reinstall the reader

"Quick dowload available"

Quick dowload available

"Ebook didn't work on Adobe editions"

Had some issues with the pdf, was trying to read it on a larger screen, but was advised by helpful customer service to download epub, and to use an alternative to Adobe editions called bluereader. Was frustrated with the file not working initially, but ebooks were very responsive with helping me.

"support does not respond"

Used ebooks a few times without issue but some time ago ago I purchased an ebook that wouldn't download, with a message that the ebook was corrupted and to contact support. I've contacted them in different ways several times asking for access to a usable file or a refund (pretty fair, right?) but they do not respond. Might move to Kindle.

"1) Ease of purchase"

1) Ease of purchase. 2) Ease of search. 3) DRM-free availability (with stamping) to ensure compatibility between different readers. 4) Recommendations are curated outside (-just enough) of "popular" books. 5) No excessive marketing/targeting.

"eBooks treats its customers fairly"

I decided to use eBooks last year after a very bad experience with Amazon. Early on, I encountered some difficulties with getting gift certificates to work on their system. Some of that appears to be a glitch on their part, some of it on mine.
What matters is that, unlike other companies, eBooks was responsive to my quite strident complaints (including my original post on this platform) and worked with me to make it right.
There aren't many corporations, especially in the tech sector, that treat their customers fairly and are willing to take steps to promptly resolve their issues.
That matters a lot to me, and I unreservedly recommend eBooks to others.

"Great Great"

Great Great

"Got the ebook that I want."

Got the ebook that I want.

"Excellent site"

Excellent site, products and service. Keep going in that manner. Thank you.

"Easy to use"

Easy to use, fast checkout and download.