"Great bed, easy process"

I got the Nova Hybrid this summer. About 6 months in and I totally love the mattress. Shipping was fast, setup was a breeze.

One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars.

"Bended Casper S20 tablet"

We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. It is stil working but curved shape scares us.

"DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE"

I paid for white glove delivery. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. Later that night, I noticed the fabric on the bed frame was torn. The initial customer service, Faith, that I spoke to seemed very helpful. She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. That did NOT happen. A new frame was laid across my garage 6 days later. Three phone calls later, I still do not have a date for assembly. There has been no follow-up to any of my calls. I will now try to reach out to the delivery company directly. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. I would NEVER recommend Casper nor would I make a purchase from them again.

"Excellent customer service"

Excellent customer service

"Bought two mattresses"

Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. The guarantee is a joke.

"They do not honor their warranty"

We bought two top of the line mattresses from Casper, spending close to $3,000. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. The mattresses were shot. The company did absolutely nothing to help us or address our issues. The "warranty" meant absolutely nothing. I would advise strongly against purchasing mattresses from Casper.

"Beware- Great at first but starts going…"

Beware- Great at first but starts going soft after 4-6 months. Uncomfortable after a few months. Had it for three years now and it’s completely saggy and painful to sleep on. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support.
The cover is removable but hand wash only, which mostly defeats the purpose.
Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. You can get that for cheaper. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft.
If you’re going to spend the money, get another mattress.

"Great Mattress"

I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent .

"Too hard/firm"

Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually.

"Casper makes a mattress that is really…"

Casper makes a mattress that is really good for my sleeping style. For others though, you may need to shop around. Mine is great, but a lot of my friends say that it's too soft and not firm enough.