"I had a Casper mattress delivered"

I had a Casper mattress delivered, it was all matted. fair enough they sent me another one. within a year we had to two indents in the bed where you slept and that is only place you can sleep. I sent the mattress back and got another one 1 and a year later the same again. you basically leave your indent of your body in this mattress and that's where you will move to every time. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. Terrible mattress, don't buy

"I used to be 6 foot tall until I bought…"

I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. I did want to return it but they seem to have done a runner from europe.

"Horrible customer service"

Horrible customer service. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. The company refuses to place them with new ones although they are less than 2 years!!!

"Top-Qualität"

Top-Qualität - mit Liebe zum Detail. Werde bei Bedarf wieder hier Einkaufen und auf jeden Fall weiter empfehlen. DANKE für entspannte Träume

"Great mattress and I love it and its…"

Great mattress and I love it and its real comfortable too! Love it!

"I ordered a mattress on September 16th…"

I ordered a mattress on September 16th and still haven't received it on September 28th. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! No thank you. I bought this mattress thinking I would get great service. Certainly not the case. I'm extremely disappointed that I chose to purchase from them.

"The mattress seemed fine at first but…"

The mattress seemed fine at first but quickly became lumpy. I've tried to get in touch with Casper but with no luck. Very disappointed.

"Delivery date not met or explained"

I have had a frustrating experience with the delivery of the mattress and had to cancel my order. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! It should have taken a click of a mouse button to do so!

I was able to get the same thing delivered from a different source in three days.

"Our mattress reeks over a year after…"

Our mattress reeks over a year after purchase. Sounds like Casper is aware of this issue. I wish we had gone with a non foam mattress. We received the following message from Casper:

"Thanks so much for reaching out about your mattress! I’m so sorry to hear that your mattress has retained a scent after quite some time. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.

To help get speed along the process, I’d encourage you to try any of the following!
Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flow

Make sure the room is well ventilated and air is being circulated regularly

With the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!
I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.

Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.

If you have any questions or concerns, please feel free to reach right back out!"

"Once you've bought the mattress"

Once you've bought the mattress, you're scum to this company. You're not a human warranting real interaction. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. I had no response from Casper except that they scheduled the pickup. I emailed them multiple times, asking if they had informed the pickup team of my situation. Nope. Nothing. Guys came, had no idea. We worked out a solution (side note, 1800junk is awesome!). Still nothing from Casper. I wrote them again asking for the status of my refund. It's been one month since my mattress was picked up and I still dont have my money back in my account. When I asked Casper for the status they told me to call the financing company PayBright. I find it crazy that they have my money and they're telling me to go hunt it down now. I'm not PayBright's customer, I'm their customer. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? Isn't that their job? Nope they make customers work for it.