"Casper Mattress"

The Casper mattress is a great product. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. The mattress is very comfortable and is highly recommended.

"Casper cannot deliver, literally!"

Casper is a big FAIL and cannot deliver, literally. After laying out the facts of what occurred, readers can decide for themselves whether to engage with this company.
After having done a lot of online research, on July 10, 2020 my husband and I visited a Casper store and within 50 minutes had bought and paid for 2 Hybrid Wave mattresses, an adjustable base, and 2 mattress pads, a substantial purchase. We were going to need in-home delivery and were told that the delivery company Casper works with, XPO, would not resume their in-home delivery service until August 1. We were fine with that. On August 4, I connected back with Casper to find out what was happening. I was told that after August 10 XPO would re-start their in-home delivery and I should be hearing from XPO soon to set up a delivery date. Days past and I heard nothing from either Casper or XPO. There was a good deal of confusion at this point as to whether the mattresses had been shipped and where they were. The mattresses were then shipped the week of Aug. 17 and arrived at XPO on Monday morning, Aug. 24 (I know this because of UPS tracking). XPO already had the base in their warehouse. I then waited for a call from XPO to at least set up a delivery date. Having heard nothing from XPO by Aug. 27, I told our Casper salesperson that if we did not hear from XPO by Monday afternoon, Aug. 31, we were canceling our order, which is exactly what ended up happening.
During the better part of August, there many emails and phone calls between myself and our salesperson. She tried mightily to make this work and we appreciated all of her effort but we were becoming increasingly anxious about having paid for these items without having a clear idea of when we might be receiving them. She contacted her area manager and customer service but nothing seemed to make a difference. My salesperson told me someone from customer service would be contacting me but they never did. At the end, when I tried to contact a Casper customer service manager so I could relate all that had occurred, I was told I would be called back, but that never happened either. On the day I canceled my order, one of the store managers working that day agreed that I should cancel my order as there was no ETA on my delivery.
This experience caused a great deal of stress for us and much time was spent in just trying to get the product delivered which never came to fruition. I have never had a customer experience like this and am deeply disappointed in Casper and XPO. Casper has much corporate soul-searching to do if this is the company they have become.

"Very poor quality"

Casper pillows are very comfortable at first, but they only last about 6 months before being completely worn out and ruined. I got a free replacement, but that didn't last long either. I switched to a cheaper memory foam pillow from Ikea that has lasted twice as long as a Casper and still feels new. Avoid!

"Casper isn’t good at all for side sleepers"

I starting by reading online that Casper was best for side sleepers . After 3 months of using my hips started to hurt ..immensely very painful pressure spots, and I’m not even that old ! Contacted Casper to find they’d disappeared from the uk , and I was told , well there not for everybody, I suggest you buy a mattress topper !! Cheers Casper ! Great one , the most uncomfortable sleep / non sleep I have ever had ....

"PÉSIMO Y 0 RESPETO"

Acaban de llamar preguntando por mi madre les digo que esta hospitalizada y me dicen que da igual que tienen que hablar con ella.. Les digo que no permiten visitas por el covid y me dice que yo soy mi madre y me cuelgan.. PÉSIMO Y 0 RESPETO

"Thank you"

Arrived quickly and quality was excellent. As I expected, very happy with my mattress. Thank you

"Le service client ne ai pas répondu à…"

Le service client ne ai pas répondu à ma demande de retour de matelas fait dans le délais de 100 jours.
quand J ai renouvelé la demande il sont dits que je suis en dehors de procès de retour

"Matelas confortable"

Matelas confortable, répond à toutes mes attentes, à voir la tenu dans le temps.
Merci,

"Oreiller Casper"

Bonjour
Nous avons commandé 2 oreillers carrés fin décembre. Durant les nuits d'essai pas de souci et nous étions plutôt satisfait de nos achats, et tant mieux au vu du prix. Maintenant cela fait bientôt 8 mois que nous dormons dessus, et franchement et bien nous sommes déçus du rapport qualité/ prix. La mousse des oreillers est complètement déformée, comme en morceau comme deviennent les oreillers qui ne coûtent pas chers. Au final, je pense que l'oreiller est bien pendant 100 nuits, donc Casper ne prend pas de risque durant ce laps de temps. Je ne recommande pas ces oreillers qui à mon sens ne tiennent pas leur promesse en tout dans la longueur de temps.

"arrived in excellent time and is a…"

arrived in excellent time and is a quality product very pleased with purchase would definitely recommend to family and friends for a firm yet supportive mattress