"Going bust clearly"

Had a 12 month subscription - 2 months on car has had to be returned like many others. Left without a car to take family member to hospital appointments. No apology or no new car. Clearly this company is going bust

"Like other customers here"

Like other customers here, after several months of paying their fees , I received a termination agreement request this week and they want to pick up the car a week before Christmas leaving us carless; defleeting is the excuse ; no offer of another car no flexibility shocking customer service ; sounds like they are in financial difficulties; a valuable lesson in how not to treat customers

"Subscription cancelled"

Suddenly withdrew the car I was using from their fleet, but could not offer me a replacement at all, leaving me 3 weeks to find a new car.
Despite the recall and a promise that they wouldnt apply fees for collection and termination this was applied to the account and I had to point this out to them.

"Subscription cancelled …"

Car was delivered with the “service required” warning light on. Having chased up how to get it serviced, I have now been informed that my subscription has been cancelled after only 2 months of hire giving me 30 days notice to hand back the car. No alternative vehicle has been offered leaving me high and dry just before Christmas. It seems that this is happening to quite a few customers. Can’t be a good business model cancelling the subscriptions of many customers.

"Suddenly cancelled subscription"

Suddenly cancelled subscription leaving us with no car. They are collecting the vehicle 3 days before Christmas. They could have told us this sooner and given us a chance to get another car, but they have left us completely stuck. No alternatives offered, no vehicles available. No transport for our children or our business. More than a year of paying their fees and this is what we get in return. A great lesson in how not to treat your customers.
Edit: Just had a look at their accounts. Seems defleeting has been planned for a while to keep the business going. The stuff about age and mileage is total nonsense. Stay well away.

"Cancelled my subscription with no reason"

Cancelled my subscription and refused to offer me a replacement car, so have no car over Christmas!

"Terrible Way to Treat Loyal Customers"

In common with many others, received 30 days notice of Elmo taking car back. Can only assume the company is in trouble (similar business model to on.to which recently went bust).

I have paid my subscription for almost a year and paid extra each month so that I had the option to swap my vehicle with 30 days notice. However, in the time I have had the vehicle, Elmo have had virtually no alternative vehicles available so I might as well have paid less to be tied in to a year's subscription. Not that taking out a longer subscription would have prevented Elmo taking back the vehicle with 30 days notice according to others' recent experiences.

Whilst I have sympathy for a business in trouble, there are better ways to deal with loyal customers than an abrupt email with no honest explanation of the situation.

I now have less than 30 days to source an alternative vehicle. I am lucky in that I have access to other vehicles but if this was my only vehicle, I would be potentially facing Christmas without a car!

I plan to take out a subscription direct with a manufacturer as this multi-marque subscription model does not seem to be viable.

"No care for loyal customers. AVOID"

This was previously a 5* review.
However as per many other reviewers I have this week discovered that my car is being revoked with 30 days notice despite my contract ending in March 24.
The email states that this is due to the age of the car ( I received it brand new December 22) & I have also had notification that it is only just due its first service. If it is really due to age then why allow me to commit to a years lease starting March 23? This seems much more to be a way of moving customers from waiting lists for subscriptions that are £100 more expensive a month than what myself and other customers signed up to over a year ago!? Totally outrageous.

The team at Elmo state they cannot offer any alternative vehicle, and so I am now going to be without any means of transport for the Christmas period & no way of commuting to work. They are not willing to prioritise me as a loyal customer for any alternative cars or allow me to extend until January. They did state that they are wavering the collection & early termination costs! SO KIND OF THEM? Avoid this company if you want reliable transportation terms.

"Echoing other recent reviews"

Echoing other recent reviews. Took out the subscription in August so just 3 months ago… the Car is a 72 plate and so not even 1 year old.. but apparently due to age and Mileage, I’ve been given a 30 day notice of termination with no alternative vehicles available.

“ We regularly assess elmo’s fleet in line with a number of factors including the age and mileage of the vehicle. Unfortunately, we will be removing your vehicle from our fleet.”

I really had no complaints until now.. I thought this was great as my credit score is below par and I couldn’t get anything on finance so this was perfect for me albeit pricey.. but I was happy with that.

Now I will be carless just a week before Christmas.

No apology, no nothing.. just a “we will wave the collection and cancellation fee” - well I’d hope so because I’m certainly not paying it.

WORST PART…. they took my next months subscription payment today and sent the email just a couple hours later.

I’ve every right to be requesting everything back that I’ve paid.. or at least some form of compensation.. I’m so annoyed! This can’t be legal?… not when it’s happened to so many people?

3 months into a 12 month contract.

AVOID. AVOID. AVOID.

"If you think that £509 + £100 (for…"

If you think that £509 + £100 (for charging) per month is enough to cover a tyre pucture in your ELMO car, YOU ARE WRONG.