"So far so good"

So far so good. Simple process of signing up and getting my first car. Delivery was efficient and straight forward.

"Great all round experience"

Very easy to set up business account and arrange first subscription. Good communication from Elmo and great car delivered in time.

"Faulty car. Poor customer service."

The car delivered had a fault with the fast charge. Customer service were determined the fault lay with me rather than the car. It was supposed to be delivered with 60% charge but customer services changed this to 60 miles when I queried the 30% charge the car was delivered with as they assured me the delivery driver had used the fast charge on the delivery day. I did eventually get a full refund after a lot of time wasted and a lot of phone calls. It felt like the customer was always wrong and that I wasn’t going to get an apology or any real help to sort the car. I am now using a competitor instead. Much better customer service. I had a phone call the day after delivery checking the car was delivered clean and with the right amount of charge. Friendlier

"Best customer service"

Have been with Elmo for 8 months now. I must say it has been very easy and smooth all the way. Their customer service is the best I have encountered in the UK. I must commend especially Dale and Jade for the sterling service they give. Keep doing what you're doing guys.

"Positive experience"

We have had a really positive experience with Elmo so far. The drop-off was good, the car is great fun to drive and the customer service team are really helpful. Solhail has just helped me with working out mileage and whether we can take the car further this month. Will continue to use them in future!

"excellent service"

From the start Elmo has been brilliant at communication. All staff contact has been thorough and helpful. I have been with another company in the past and my experience was terrible so Elmo have convinced me that this service can work.
I have had the car for about 8months and no longer need it but I would not hesitate to approach Elmo again if I need another car at some point.

"Amazing Service"

The process of ordering was quick and simple, the dashboard is great to keep track of everything. Had a small issue with the car on delivery but Elmo resolved this ASAP, so responsive and great customer representatives, special thanks to Reasha.

Car is superb, will definitely continue to use Elmo Drive.

"Great EV subscription"

Easy and smooth delivery
Good priced subscription
Easy to sign up

"Great and prompt communication"

Great and prompt communication

"Avoid"

Avoid: The car arrived dirty and with a number plate cellotaped on at an angle. Then the car wouldn’t charge. Then I was passed from pillar to post between Elmo and the RAC on what to do next. As it stands I’ve been left without a car for nearly a week and Elmo still won’t authorise paying for a courtesy car out of their pocket blaming the RAC and the dealer for the issue. I’ve spent hundreds of pounds on taxis and won’t be able to set up for my son’s birthday party. The customer service agent I’ve been speaking to has been helpful and friendly and service standards and regard for the customer from Elmo have been some of the worst I’ve experienced. Hassle beyond words, the opposite of what this service is supposed to provide.