"Very pleased with all the staff at…"

Very pleased with all the staff at Elmo. I've been with them for two years and they've looked after me well. I recently had a problem with the car I was using that was a manufacturing issue and Sohail at Elmo arranged for a like for like replacement. It was all very quick and painless.

"Fantastic Concept - Good Experience."

Overall it was a good experience, the concept is fantastic and got me out of a problem with not having a car whilst awaiting delivery of mine due to several delays. The choice is great and the ability to swap over and try different models is good. The portal online is really helpful. The team were really helpful when I had a few hiccups with the initial delivery and when my car broke down part way through the lease. Only downside is the lack of communication between Elmo and BCA delivering the cars, who is responsible for what and such like. Overall I would 100% recommend to everyone.

"Very responsive and easy processes:)"

Very responsive and easy processes:)

"Complete scam"

Complete scam, and elmo managed to immediately flag/block my negative review. Thankfully Trustpilot sorted it. I'm just lucky I decided to try elmo for only 60 days before committing to something longer. The car arrived with numerous cosmetic faults that I didn't mind, but the computer also randomly and frequently malfunctioned, sending warning lights and loud chimes for everything from "check airbag" to "SOS call unavailable". I immediately reported the problem to elmo, and after chasing several times and "escalating" was offered a repair appointment in six weeks at a dealership 45 minutes away from my home. This would mean taking time out of work, driving 45 minutes away, driving a courtesy vehicle back and then doing the same trip to collect the vehicle whenever repairs were complete.

To be clear, I received a malfunctioning vehicle and elmo's escalated resolution was to tell me to live with it for six weeks and then sort the repair myself. They even had the audacity to charge me another £119 to collect the faulty vehicle after I cancelled. A brand new vehicle from a leasing broker is £150 LESS per month for a 24-month lease with free delivery and collection, so you're essentially paying WAY more for the short term and convenience, but there's nothing convenient about driving a banged up, short-circuiting car with no reasonable resolution.

"Great service and helpful team"

Great service and helpful team. Samatha H helped with the application and setting up our small business account. Had a few issues with the website but the team behind the scenes made sure it all went smoothly. Delighted with the car!

"Had my Renault zoe for a week now and…"

Had my Renault zoe for a week now and absolutely love it!
The delivery and the lady who delivered it was fantastic and I'm so impressed with the fantastic customer care and support Sohail had given me throughout, so helpful and quick to answer any emails I send.
Highly recommend 😊
Thank you!

"General Review"

Elmodrive was good to help with my subscription. however the vehicle was dirty when it was delivered. It also came with several maintenance issues which should have been recify before it was delivered. Communcation appears to be very unhelpful as there are many different departments. I would prefer there to be one customer service which helps all enquiries.

"Website from the mobile phone doesn't…"

Website from the mobile phone doesn't work. Can't even browse any cars, filter any cars. Maybe they've ran out of cars

Your mobile Web version is awful

"Highly communicative and quick to…"

Highly communicative and quick to respond to any enquiries. Brilliant way to try out an electric car for an extended period and not have to worry about maintenance. Cheaper than hire cars if you’ve got lots of trips planned.

"Great service and on time delivery"

Great service and on time delivery. Vehicle was very clean. Had the vehicle for one month so far and had no major issues.