"No updates on delay. "

Orders flooring. Paid for flooring. Multiple emails saying order is processing. Weeks later still no further forward. Rang a few times to be told they come direct from the supplier. We will ring them get an update and get back to you. No one ever gets back to you. Desperate for this flooring as it’s holding up my son’s bedroom.

If I don’t have a date by tomorrow I will be cancelling and raising the issue with my card provider.

"Do not order from this company!"

Do not order from this company!

I ordered some vinyl flooring almost 3 weeks ago. Was told it was delayed as they didn’t have the stock available (red flag since it was still available to order on their website at this point). This delay was supposedly until 6th December. 6th December arrives and no update. I called up and then it was oh sorry it’ll be in on the 9th December and we will ship to you next day. 10th December arrives and nothing. At this point I’ve had to delay the fitter so I call to see what other vinyl is in stock and pick a different one. Told this will arrive Monday 16th. By Friday 13th no order update so I call again, sorry but your order won’t arrive until Wednesday 18th (the day my fitter in booked for). At this point I’m very frustrated and end up cancelling the order. Ordered from elsewhere on Saturday and my new flooring has arrived today no problems.

Still waiting on a refund from Remland for the total amount (including the difference between my first and second order) and not convinced I will get my money back but I wait with bated breath.

Do not order from here, please go elsewhere.

"Great customer service"

I ordered 3 packets of laminate and the top board on two packets were damaged even although packets were very well wrapped.

I thought it would have been a drama to get two replacement boards.

I sent an email with photos of the two damaged boards.

I got an email the following day with an apology and an order number for a new full box of laminate, 9 boards rather than 2.

Excellent custservice

"Our home has been transformed"

We’ve just had a new carpet fitted by Remland and we couldn’t be happier. Reasonably priced, we opted for the slightly more expensive Hollywood fit and our home has quite literally been transformed. The 2 fitters expertly laid our carpet on 3 flights of stairs and 2 hallways in a day; contending with both a curious cat and dog throughout. They demonstrated real craftmanship and enthusiasm for the job in hand and did a great job cleaning up afterwards. I would heartily recommend Remland and the excellent team who work for them. Thank you.

"exceptional customer service"

I've used Remland before - I've always found their customer service goes way beyond, they couldn't have been more helpful with suggestions and multiple samples. Speaking to customer service again today with a super helpful person, gave me different ideas and lots of stuff to consider. Can't recommend highly enough :))

"First class Customer service from placing my order to delivery…"

I can truly say that the customer service is second to none. Remland Carpets give a first class customer service to customers. From placing the order to delivery I was informed every step of the way. The product knowledge and my requirements were quickly identified through the chat, and the online ordering process was simple. I was informed of the delivery and time frame in advance which was adhered to exactly.
I would highly recommend the company.

"A very positive experience. "

Had a very positive experience using this company. My first contact was via their website, when I requested samples, which were delivered very quickly.

I required additional advice and contacted the company using the “help@“ email address. The replies were prompt, and the help and advice I received from Sophie and Marie-Louise was very much appreciated. Sophie arranged the particulars of my order, and processed a custom order very quickly. Delivery was handled by DX; the quoted delivery date was met, and the driver followed the additional delivery instructions.

I wouldn’t hesitate to use Remland again; friendly and professional replies to queries.

"Paid £21+ for what is described as…"

Paid £21+ for what is described as Express Dispatch , this to me would infer next day delivery , its not all all that service , 5 days later I will receive . Very misleading claims

"one happy customer! "

Vinyl sample received quickly and then full order placed- again, received quickly. Great communication from company, excellent product- one happy customer! Would recommended and would purchase from again.

"Online Enquiry - Very Helpful & Competitive Prices"

I enquired today online regarding a particular carpet and found the colleague at Remland Carpets very helpful and their prices highly competitive.
Thank you very much for your kind assistance!