"RUN!"

If you can avoid them, do. The Property Explorer is always on the side of the landlord even when they clearly shouldn't be.
Firstly, we had inspections every 6 months that would constantly blame us for the state of the flat that was entirely the landlords fault. For example they blamed us for poor ventilation in the bathroom, but that was because the extraction fan was broken and the landlord refused to fix it.
Secondly, when we moved out the agency made us pay for a professional carpet clean. The carpet wasn't in a great condition when we moved in, I have photos from our move in day of stains. Also the carpet has clearly been there since the 80's so obviously there's going to be some wear and tear that goes beyond us (we'd only been there two years). Then to make things worse when we moved out, the prop. Explorer tried to claim that we hadn't had the carpets cleaned so would need to take that out of our deposit. They said the carpets were 'disgusting' (maybe something to do with the fact the landlord refuses to get new ones?). Luckily we had proof that the carpet cleaner had been so they eventually dropped that argument.
We ended up only getting back around 25% of our deposit because of all the ridiculous things they and the landlord charged us for. The woman I dealt with on the phone (don't remember their name) was incredibly rude despite being friendly whilst we were tenants.
Overall, as a professional and respectful couple we just decided to move on with our lives and let them keep the deposit.

So just a warning that if you are renting with this agency they will not be on your side, and if you have a difficult landlord they will blame you for things that are not your responsibility and maybe even charge you for them.

"The Property Explorer Team"

The Property Explorer Team gave an excellent service throughout the process of selling our property and buying our new property. They were always on hand to offer advice and assistance. Particular thanks go to Danny and Kevin who were always helpful and on hand to offer advice and support.

"A Great Experience"

Everything about our experience with The Property Explorer has been great. The process was stress-free and straight forward. Wendy Ellis is helpful, friendly and always responds to queries quickly. We highly recommend this estate agent!

"Supportive and always on hand to help"

I rented a house with Property Explorer for 2 years. During that time Wendy and the team were always on hand to help - even when we got locked out at 6pm on a Friday! I remember from the check-in of the property the team were very thorough providing all meter reading and recording anything slight damaged or not 100%.

They ensured all document and certificate we up to date inline with the regulation.

"Great company to work with"

Great company to work with. We bought and sold with Property Explorer, and are extremely grateful to the team - especially Kevin Cheeseman who, despite a number of complications along the way with building surveys and a terrible solicitor on my part, kept me informed & updated and offered brilliant advice. Would highly recommend.

"Great thanks to Explorer"

Great thanks to Explorer, especially to Wendy for your efficient, professional and warm family style services. We can't recommend them more, thanks.

"Excellent team"

Excellent team, particularly Stuart & Kevin who helped me hugely in getting to completion regardless of a very slow solicitor!

"Professional, helpful and know the market"

Everyone went above and beyond to help us find the ideal property. Danny especially, was so helpful and made the whole process relaxed, enjoyable and exciting. Gave them an outline of what I needed within a price range and they found me the ideal place first time! Very professional and couldn't do enough for me. Highly recommend using The Property Explorer

"Danny Low has been awesome managing the…"

Danny Low has been awesome managing the sale and the buying of our new property. He found the right buyer and negotiated a great deal for all parties in our chain during uncertain times in the property market.

Gratefully thankful
Darran and Mandy

"After house viewing with my partner"

After house viewing with my partner, she came back to say how beautiful the house was and how charming the Agent, Esther was, and Esther has shown great love and concern towards our request. I am so grateful.