"Straightforward easy step by step guide…"

Straightforward easy step by step guide included within the test. Communication by email was sufficient and doctor that was supervising the test was prompt and efficient. Would use again and recommend.

"Excellent communications and delivery."

Excellent communications and delivery.

"Arrived on time all good"

Arrived on time all good

"Efficient"

Web site easy to use and efficient delivery

"Still waiting for them"

Still waiting for them

"4 Stars, could have had 5"

Tests arrived as scheduled, all emails received as instructed, and their chat feature is really helpful. I booked this test as a pre cruise departure test required before boarding, I selected the Supervised LFT test, I booked 2 appointments, one for myself and one for my husband, one appointment 10 mins after the other, I was already on holiday in Venice, so I logged onto the hotel WiFi to do the test, had everything up and running on time, however testngo didnt answer on time, they had me "on hold" for the duration of the first appointment with no explanation, I was already stressed as I was worrying about the test (my whole holiday depended on this test) but now my stress levels were through the roof because I was worried there was something wrong to not have the interview on time, but after 10 minutes of panicking the supervisor answered and he did both tests for myself and my husband on the 2nd booking time, together, I wish he'd just done it for the 1st scheduled time slot and saved us both a lot of stress, thats why I'm only awarding 4 stars not 5.

"Very good and delivered on time"

Very good and delivered on time

"Inaccurate and complicated!"

The instructions to use these tests is not at all clear. I checked the website which says you have to send the results back in the post, which wouldn’t work for us as we had to test 24hrs before landing, so I panicked and spent another £75 buying tests from another site only to find out that the testngo tests can be uploaded by photograph! What a complete waste of my money! Also they amount of forms they wanted me to fill out was absolutely crazy! It’s was just all too complicated and very stressful. The website needs updating as it doesn’t have accurate information. When you need results back within 24hrs, you should make it extremely clear on how it all works!

"Excellent service"

Excellent service. Tests by return. True quality.

"thank it do's its job"

thank it do's its job