"These tests are pointless"

These tests are pointless. You cannot record them on the NHS website so what is the point? There must be so many people with positive tests that are not know about.

"So far so good"

So far so good. Yet to take the test so will review it further after the test

"I ordered home pcr test on 24hrs it…"

I ordered home pcr test on 24hrs it had been more than 2 weeks I never got the test back.

"Incomplete kit"

One of the test kits were incomplete…no swab

"It is very easy to order"

It is very easy to order, but would be better if it can do next day delivery. I would definitely use this service again.

"Did not receive my test result within…"

Did not receive my test result within 24 hours of sample arriving at the lab. Still have not received my test result over a week later and no response to communication

"Not recommend"

Both tests I ordered, a 24 hour one and a 12 hour one dud not arrive in time. I left an extra day, due to the postal strike, and still neither arrived in time. I have lost over £100 and was forced to spend another £50 and drive to a test site for an immediate test which I wish I did initially. I have been refused a refund, even though the products were not delivered as advertised. I would not recommend this service to anyone.

"The delivery via Royal Mail was awful"

The delivery via Royal Mail was awful. I know you don't directly manage them but you need to know they're standard is far from satisfactory. I didn't know what day it was due, or what time. However, I received an email saying at 1.40 p.m. saying it would be delivered between 11.15 and 1.15. They said there was no reply so left a card. There were 2 people in the house at that time. Then I received another email at about 3.45 saying they couldn't get a reply. No card was left. Again there were 2 people in. I don't believe they rang the doorbell or knocked on the door on either occasion. I am telling you so that you know how their service works. The actual goods were exactly as ordered and expected, so thank you for that.

"Very good 😊 very happy"

Very good 😊 very happy

"Good feedback from the online agent…"

Good feedback from the online agent late at night - DavidB ---------------------------------------------------------------